Subash N

Disappointing experience: Order errors a

I ordered a brand new Toyota C-HR Design with a panoramic roof, which had a two-month lead time. During the process, I was offered a "color swap" from Silver to Gray to expedite delivery. I was explicitly told this was only a color change; however, upon arrival, the vehicle delivered did not have the panoramic roof I ordered. The dealership's delays (totaling two weeks) caused significant issues as I had already sold my previous car based on their scheduled handover date. Despite confirming this with the dealership beforehand, no courtesy car was provided during the delay, resulting in high travel costs. When I pointed out that the car delivered did not match my original order, the only solutions offered were a further two-month wait or a £200 service plan discount, which I felt did not reflect the error made. Furthermore, a similar 2025 model was available in the showroom, but no reasonable compromise was offered to resolve the situation. I raised a formal complaint with the General Manager, but the response lacked any offer of a resolution. I am very disappointed with the lack of accountability regarding the vehicle specifications and the communication throughout this process.