Sadie M

Used before due to their reputation

My last car came from Thames Valley which is why I went back to them, unfortauntly I have had a window malfunction since I’ve got the car. I spoke to Thames Valley who said it’s a common fault and to just use WD40 and should be good to go in few weeks, the warranty has now run out and the window not working. They said it was an intermittent problem but I feel it should have picked it up, but now I need to go and find someone to fix it. I’ve used them before due to their reputation and not had any issues. But to make it a five star next time they could sort complaints out sooner, other than that my Kia is nice and I'm really happy with it.