Ben J

BMW 1 Series

Overall, it was a satisfactory experience with Prestige Cars, When I first viewed the 1 series I was offered a part exchange on my own vehicle based on some WhatsApp dialog which was lower than I expected but I get that as car dealers need to make money. When I went down to view the car it wasn’t available to see which was not ideal as I’m based in Birmingham, so it was around two and a half hours’ drive to Kent. The car was in compound, and it was in quite a state, it wasn’t cleaned or valeted so I couldn’t view it properly. It was also parked wedged in between two other cars so I couldn’t view it at a satisfactory distance or angles. After a few hours of waiting there I got the part exchange quote at the dealership, and it was too low. After a few days the sales manager reached out to me saying they were disappointed I didn’t take the car, so he offered to honor the initial trade in quote. When I came back to part exchange my car I had to sit around again while the car was getting checked over on the ramp. The person doing the checks said he found some faults with the car and wanted to reduce the trade in price, I was going to leave but in the end, they agreed to pay the initial full trade in quote. The 1 series has been pretty good to be fair, I’ve not had any issues with it.