Anonymous

Reviews and awards said different

Not a great experience especially after I paid in full, purchased a seat Ibiza, auto; on delivery to me it broke down, these things happen. Had to change my choice to a manual as no more autos. On delivery started the car my first time it took a few turn overs to start, thought nothing of it at the time, then two to three weeks following this the start/stop and keyless unlocking and locking stopped working sometimes. I tested my 12v battery and turns out it was only 25% holding charge, ok when engine was running so this was an issue. Eventually thought I would call dealer, he said battery was tested and was 83%, I disputed this claim and said this is not possible in a few weeks of normal usage so he suggested I write an email to claims department, who after a couple of weeks and emails back and forth agreed to supply a new battery but not fitting and also I had to travel 140 miles round trip to collect it. Fitted it myself, no problems now! To add I was issued with the last service info that had taken place at the dealership, the car had covered no miles on odometer to my purchase. It stated new front discs and pads and oil change but on my inspection, good clean oil and fresh pads but discs had a slight rim on outside edge so were not new ones, also only got one key with a nearly new car with only 28000 miles on the clock and was not told before I did the deal so lost trust in this dealership. All the reviews and awards drew me in only my experience did not match up to such high praises. Lesson learnt here