KC

DO NOT USE

Extremely disappointing experience from start to finish. Within the first 30 days the car developed multiple faults despite hardly being driven. A gasket issue was identified at purchase and the vehicle had to be returned. Following that, a new issue developed involving the engine warning light and the car had to go back again. Most recently, the vehicle developed a loss of power issue. My biggest concern was the pattern of faults. After each repair attempt, a new issue appeared. Rather than building confidence that the problems had been resolved, each return left me increasingly concerned about the overall condition, reliability and quality of the vehicle. I do not believe a dealer-supplied car should require repeated repairs within weeks of purchase. I requested invoices and written evidence for repair work on multiple occasions so I could understand exactly what had been done to the vehicle. Despite repeated requests, these were never provided. As a customer, I do not think it is unreasonable to expect documentation for work carried out on a car I had just purchased. The customer service throughout was extremely poor. Communication was inconsistent, messages were often read and ignored, and direct questions repeatedly went unanswered. Instead of receiving clear information or updates, I found myself constantly having to chase for responses. As a customer trying to resolve ongoing issues with a newly purchased vehicle, this was frustrating and unprofessional. I was also extremely concerned by the security and professionalism surrounding vehicle collections and returns. On one occasion, the keys were left sitting on the tyre of the vehicle. On another occasion, the car was left unlocked and there was nobody present, resulting in assistance having to be sought from a random member of the public. For a business handling customers' vehicles, I found this completely unacceptable and it raised serious concerns about how vehicles and customer property are handled. To add further frustration, suggestions were later made that the vehicle may have been driven “carelessly.” The car had hardly been used since purchase and was driven normally. When I asked for clarification and evidence supporting that allegation, none was provided. I made every effort to be reasonable throughout, allowing opportunities for repairs and trying repeatedly to resolve matters directly. Unfortunately, the combination of repeated faults, poor communication, lack of documentation and concerns regarding professionalism and security made this an incredibly stressful experience. Based on my experience, I would strongly advise anyone considering purchasing a vehicle to carry out thorough checks, request written documentation for all work completed and keep a record of all communication.