Marek K

Warranty nightmare

I rarely leave negative reviews, however I feel compelled to warn others about my experience with GKS Car Sales. I purchased a vehicle which developed faults almost immediately after collection. After ongoing issues and failed attempts to remedy the problem, the vehicle was ultimately rejected and refunded. Whilst the refund was eventually processed, what has followed since has been nothing short of exhausting and incredibly frustrating. The biggest issue relates to the extended warranty and associated Bumper finance agreement. Despite the vehicle being returned and the sale effectively unwound, I am still being pursued for the remaining balance of the warranty agreement. What makes this even worse, in my opinion, is that the warranty policy was apparently used to fund repairs for faults that were clearly present at, or developing from, the point of sale. In other words, I have effectively been left paying for a warranty that helped cover repairs which should arguably have been the responsibility of the supplying dealer in the first place. I appreciate this may be common practice within parts of the motor trade, but from a customer perspective it feels completely unfair and represents extremely poor customer service. A consumer should not be left financially liable after returning a defective vehicle. I am desperately trying to remain calm and resolve matters professionally, however the stress and frustration this has caused after already having to reject the vehicle has been unacceptable. Based on my experience, I would strongly encourage anyone considering purchasing from GKS to fully understand exactly how any warranty products and finance agreements operate before signing anything.