Dre

Flawless service

Bought my car about 3 months ago. Although the purchase was faultless, I wanted to wait a few months to give a more comprehensive review to include aftercare, which was also faultless. While looking for a very specific car and spec I came across the listing on Lease Cars Direct. There were a couple of tiny details that I wanted to make sure were what I was looking for. Correspondence was quick and answers my questions perfectly. I knew I wanted that car, then it was a case of working out the logistics as I was 3 hours away. Ben offered to collect me from the train station which was very helpful but then we decided to part exchange our old car so I drove that down and we swapped. Despite it being a bank holiday weekend, Ben was more than happy to meet which saved me having to wait a few days. Although not a long time, it would have felt like forever waiting for the new car! Handover was seamless and took all of 5 minutes. The car was spotless, inside and out. Ben was more than able to answer any questions about the car and I was ready to start the trek home. Halfway home I stopped to charge and came to my first issue, My account had not been set up correctly somehow and I was registered as being in America which meant I couldn't add a payment card. Despite this now being the late evening, Ben was on hand to help me get around it and I was charging in no time. Post delivery there were a couple of very minor things but a quick email and Ben was straight back with a reply getting things fixed. Ben couldn't be more helpful. Car wise, it's been amazing, despite the high mileage, it looks and drives like new. I wanted to take advantage of the high mileage which scares most people and put the savings towards a warranty, which now means I got a bargain car which is guaranteed bumper to bumper for 3 years. Couldn't have asked for a better experience all round. Would highly recommend and don't be put off by the great prices.