Mrs A

Polite and professional

I have been happy with my dealings with Catalina. I saw the car online but even if the car is perfect I will only buy from a reputable, preferably long standing dealership with mainly positive reviews and Catalina ticked all those boxes. Even saying that, once I get there if my gut instinct tells me no, I will listen to it and walk away. I reserved the car on Auto Trader and spoke via e-mail and then Whatsapp with Michael. He obtained me a finance agreement straightaway and answered lots of questions about the car. Having answered these, all I had to do on the Saturday was turn up and take it for a drive. I knew I wanted the car even before I had driven it, so I went ahead and purchased it. I’ve only had it for around a fortnight and it’s running really well and I love driving it. It was in immaculate condition. When I collected it, my son was with me and asked a question about a car on the forecourt and although Michael was happy to answer him, he didn’t use it as an opportunity to try and get another sale, he just gave me his full attention. There was no hard sell at all for extended warranties or optional extras, I was just made aware they were available. Both staff members I spoke to were just really nice, no shmoozing, fake over friendliness or creeping around me, just politeness and professionalism. They followed up my purchase with a whatsapp message to ask how things were and I feel confident should any issues arise during the warranty period I’ll be able to ask them.