M B

Disappointed in the aftercare

I am extremely disappointed with the customer service I have received from Kia Swansea. I spent around £45,000 on a new Kia, so I expected a much better level of aftersales support. My vehicle is currently in for a warranty repair, yet I have been left without a car for almost a week because I was simply told there are no courtesy cars available. I understand that courtesy cars are limited, but leaving a customer without transport for this long is unacceptable, especially when the repair is covered under warranty and is completely outside of my control. The response I received was, "I can't give you what I haven't got," which offered no attempt to find an alternative solution. After spending this amount of money on a vehicle, I expected Kia Swansea to value its customers far more than this. The lack of communication, support, and customer care has been incredibly frustrating. Sadly, based on this experience, I would not recommend Kia Swansea and I will seriously consider taking my business elsewhere in the future.