Ian F

Fantastic proper dealer

Where do I start? If you're looking for an honest used car dealer with well-presented, properly prepared cars and good old-fashioned customer service, then Carscene is the place to go. I genuinely cannot fault the team. From the first day I enquired about the car, they answered every question, kept me updated throughout the preparation process, and handed over a beautifully prepared vehicle with all the paperwork taken care of. I've been in the motor trade for over 30 years, both in sales and as a mechanic, so I've seen the industry from all angles. Sadly, many dealers lose interest once they've got your money. Carscene are the complete opposite. They are a proper, honest, customer-focused dealership. Because of the distance involved and my work commitments, Kevin, the owner, even opened up on a Sunday when they would normally be closed so I could view and test-drive the car. There was absolutely no pressure, no sales pitch, and no rushing me. I was left to look around in my own time, offered a test drive, and after that, a deal was done. A week later I collected the car. It was spotless, had a fresh advisory-free MOT, had been serviced, and even had the air conditioning re-gassed. We set off delighted and decided to make a road trip of it around the Broads and the Norfolk coast. Once we got onto faster roads, I noticed a slight clutch slip. It wasn't apparent on the test drive due to the urban roads, and this is where a dealer either makes or breaks their reputation. A few messages to Kevin and the response was immediate. He apologised, arranged for one of the team to contact me, took the car back in without any fuss, and even provided a courtesy car while the issue is being resolved. What more can you ask for? Yes, it's a long journey for me to return and collect the car, but that's a small price to pay when the dealer genuinely wants to put things right. It's a used car, not a brand-new one, and sometimes issues happen. What matters is how they're dealt with, and Kevin and the team have been excellent from start to finish. I'm now looking forward to collecting what I'm sure will be a perfect driving car. And when it's time to replace my partner's car next year, Carscene will be the first place I look. So, my honest review? Ignore the negative comments and buy with confidence from Carscene. They are a rare example of how a used car dealership should operate. See you soon, guys, when I collect my car! — Ian Forinton Ford Mondeo Titanium X Sport