Natalie C

Overall, I am happy

The Nissan Qashqai had a couple of problems on purchase, as the engine management light was on, the start-stop was off, and there was a delay in steering. The issues have been resolved now. I was nervous initially however, the communication from the management during the process was reassuring. When I went to collect the car I had to wait around a bit as they were still valeting the car. During the trade-in process, I was quoted a bit lower than expected however, they explained the reason behind the price, and we proceeded with the deal. Overall, I am happy with how everything went and the overall experience. They were really understanding about the issue with the car and were more than cooperative to reimburse me for the issue with the car.