Cameron

AVOID AVOID AVOID

⭐☆☆☆☆ My experience with Carscene has been nothing short of appalling. One of the first things I noticed after my experience was how few reviews this business has for a dealership that has reportedly been trading for around 40 years. I can only comment on my own experience, but it certainly does not reflect the level of service I would expect from a long-established dealer. My vehicle was advertised as having a full service history, yet after purchasing it I discovered this was not the case. Missing major service history was unfortunately something I overlooked at the time. The vehicle also had numerous issues that only came to light after an independent inspection. When I initially raised these concerns, I was met with a dismissive attitude and made to feel as though I was the problem rather than the condition of the vehicle. It wasn't until I involved the finance company that Carscene agreed to carry out repairs. Unfortunately, the repairs themselves were incomplete and, in my experience, carried out to a poor standard. Not all of the agreed work was completed, and I discovered additional damage to the vehicle after it was returned to me. Rather than acknowledging my concerns, the dealership denied responsibility. To make matters worse, when viewing the vehicle before purchase, I specifically asked whether it was fitted with an AdBlue system because I wanted to avoid buying an AdBlue-equipped diesel. I was told that it was not an AdBlue vehicle. That information has since proved to be incorrect, and I am now dealing with an AdBlue-related issue which, despite topping up the AdBlue, is counting down towards the point where the vehicle will no longer restart. Throughout this process I have found communication to be defensive rather than helpful, with responsibility repeatedly avoided instead of concerns being addressed professionally. The dispute has now been ongoing for months and has required me to involve both my finance provider, the Financial Ombudsman Service and Trading Standards simply to pursue matters that, in my view, should never have arisen in the first place. Based on my experience, I cannot recommend Carscene. I would strongly encourage anyone considering purchasing a vehicle from them to obtain an independent inspection and verify any claims made about a vehicle before completing a purchase. My advice would simply be: save yourself the stress and buy elsewhere.