Jim

Very Poor Service

I have been a customer for many years and the quality of service just gets worse. You can’t get through in the phone and they don’t provide updates on the vehicles progress. With no other option I travelled to their premises an hour out of my normal route home to be sure I got there by closing time only to be told it wasn’t ready. I asked why they didn’t call to let me know and they said they had 2 staff for 47 customers. They constantly complain they are understaffed but never recruit more. Awful service and makes me certain I will not buy another VW.