Matt

Major Repair to Vehicle Rejection

My experience with Hippo Motor Group has been extremely disappointing. Following a major turbocharger repair carried out by Hippo, the repair failed within weeks, leaving my vehicle undrivable once again. An independent Land Rover specialist identified further issues associated with the previous repair, and the vehicle has suffered excessive oil consumption, repeated DPF regenerations and ongoing mechanical faults. Throughout this process I repeatedly requested the full repair documentation, including technician worksheets, diagnostic reports, parts invoices and details of exactly what work was carried out. Despite several requests, Hippo has provided only a single workshop job sheet, which I do not believe is adequate for a repair of this magnitude. I have now formally exercised my final right to reject the vehicle under the Consumer Rights Act 2015. Hippo’s response to an undrivable vehicle was to advise me that its internal complaints investigation could take up to eight weeks. In my view, asking a customer to wait up to eight weeks while their vehicle remains unusable is wholly unacceptable. My dispute is now with both Hippo Motor Group and the finance company, and I will update this review once the matter has been concluded.