Sarah F

**⭐☆☆☆☆ – Extremely disappointing experi

**⭐☆☆☆☆ – Extremely disappointing experience** I would strongly advise anyone considering buying a vehicle from Parkland Motors to think very carefully. We purchased a Jaguar in good faith, only for it to develop a serious fault almost immediately. After agreeing to allow the vehicle to be repaired, we have experienced weeks of delays, repeated broken promises and an ongoing lack of communication. Throughout the process we have had to chase almost every update ourselves. Emails have frequently gone unanswered, and despite making multiple telephone calls requesting a call back from the Aftersales Manager, we have still not received the courtesy of a response. The most frustrating part is that our family holiday has been directly affected. We were forced to postpone it once because the vehicle wasn't repaired in time. We rearranged everything based on assurances that the repair would be completed, yet on the day before we were due to travel we were still unable to obtain a simple update as to whether our vehicle would be ready. As a direct consequence, we have now had no option but to spend **£934.12** hiring another vehicle so that our family holiday can go ahead. No customer should have to spend weeks chasing updates, be ignored when asking for urgent information, or incur significant additional expense because a dealership fails to communicate. We are now seeking a full refund together with recovery of the additional costs we have incurred. I sincerely hope Parkland Motors reflects on how this matter has been handled and improves its customer service so that no other family has to experience what we have. Based on our experience, I cannot recommend Parkland Motors.