Peter A

Refreshingly helpful dealership.

We visited Cooper Malton in response to an advertised used Countryman which alas was sold when we arrived. However their team, essentially Carl and Jordan attentively questioned us about our needs. We were looking to reduce from 2 cars a 10 yr old faithful workhorse Mercedes A class recently "written off" and my wife's rather frivolous 3 yr old Mini Convertible to a single car capable being a workhorse and fun. Being my wife, Mrs A had specific ideas about what she wanted in her car particularly pale leather seats and interior sun roof automatic and etc. It soon became apparent these wishes could be best fulfilled by a new built to order Mini Clubman. Their advice was that the Clubman would in-fact suit our needs more closely than the Countryman. We spent around 4 hours choosing options considering the deal and at around 6.00pm getting close to the deal when I said but I haven't driven one it was no problem and I took an impressive test drive in the new Clubman demonstrator at around 6.30 pm. Taking a test drive after dark is a good idea. I was beginning to have some empathy for these guys they worked a bit harder than most, because as I had been in my working life, they were a bit out on a limb and had to. We collected our built to order yesterday 2 days short of 4 weeks since ordering it. It seems just what we needed and is certainly well equipped and comfortable. More over as we collected our new car their staff were busy selling the one we part exchanged which they did. This made us feel they are indeed a hard working enterprising unit who look after their customers well and are not so greedy as many dealerships unfortunately are.