Rosie

Withdrew from a car purchase

Ouch, Seaham Auto Services, don't touch them. I had to withdraw from a car purchase, after giving this dealer a deposit, because the info I'd been given about Insurance was wrong. But Mr Phil Winlow (Sales Manager, Seaham Auto Services) told me he'd 'already sent off' the logbook (V5) and I was the new owner. Strange... I hadn't paid the balance, I hadn't been shown the MOT certificate, nor the Tax, nor the warranty, nor had I visited the garage for the purposes of the sale/transfer, nor checked the car... but he'd sent the logbook off, unsigned by me?....very, very strange. I asked for my deposit back. But Phil Winlow said he would not repay the deposit until I gave him the logbook. Please note: 1. I am not the new owner, this is false, a lie. And 2. You can't send off a logbook without BOTH parties signing it (seller and buyer). With a witness there I asked Phil Winlow to confirm that the logbook had been posted, but he refused to tell me where it now was. I then asked him to sign to say he would repay the deposit if I could give him the logbook, but he refused to sign. It looks like this dealer has STILL GOT the logbook, and he knows I can't ever get hold of it - therefore I can't give it to him, to claim my deposit back. Clever!! Dear Seaham Auto Services, lies are not acceptable, and I will not back off from this distressing matter until it has been satisfactorily resolved. Customers - BEWARE. Don't buy cars from this dealer, Rosie