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If I could give Reeds Autos zero stars then I would! Back in January I travelled from Devon to purchase a Smart Fortwo from Reed Autos. I had seen the car advertised on Auto Trader and in the photos it looked ok. However, I guess that alarm bells should have started ringing early on. The salesperson was very inexperienced and had only been with them for a week. He kept having to ‘pop out’ and find answers to my questions. First impressions of the car seemed ok but the light was fading and I had travelled a long way by train and bus. I acted in haste and bought the car. It drove ok back to Devon but the following day when I gave it a more thorough check over I discovered that it was in pretty poor condition. The bodywork had been wrapped in grey (it was originally white which was showing through in places) but I hadn’t been told this. There was no user handbook or tyre repair kit. This is important as the car doesn’t have a spare. If I’d had a flat on my journey back to Devon... at night I’d have been in big trouble! Also the alloy wheels were in poor condition and parts of the interior were shabby. The final straw was when the engine management light came on. I had bought warranty as none was included at point of sale. So I took the car to my local Bosch centre as advised by Reed Auto. The diagnosis was a camshaft problem. After numerous emails and phone calls at my time and expense I said that as it was still within 30 days I had the right to and I wanted to reject the car. Reed weren’t interested and simply referred me to a legal department. After a further period of time getting nowhere as soon as the V5 arrived I sold the car through ‘We Buy Any Car.com’. I lost a considerable amount of money but I just wanted it gone. In conclusion, I wouldn’t recommend buying any car from Reed Auto. I got my fingers burned. Once they have sold you a car they aren’t interested. The cars aren’t even cheap either! My experience has been deeply disappointing. :-(
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Deeply disappointing! :-(
Thank you for your review, Keith. We appreciate the distance you came, to buy the Smart Fortwo and loved meeting you on arrival! As you know, each and every person has to start their career ladder somewhere, so we do apologise if our Sales Executive was not able to answer each and every question you may have had. Although you did not have a tyre repair kit in the vehicle, we offer our guests 12 Months AA Breakdown cover when they buy a car from us, so therefore a quick call to them would’ve been great. Before we sell our cars, they are taken through our Professional Workshop and Bodyshop, where our Bosch Trained Technicians ensure the vehicle has no bodywork or mechanical issues. When buying a vehicle from Reed Autos, every customer is offered a 1 Month Complimentary Warranty, as well as the option to upgrade it to 6, 12 and 24 Months. Our cars are also priced very effectively and almost always come up as a ‘Great Deal’ online! However, every business always has room to improve, so therefore we really value your feedback and will make improvements where necessary! - Reed Autos
Amazing friendly service from Reeds Autos, brought my new BMW at Reed Autos last week and HAPPY with the car and the way I was dealt with by their excellent sales team.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Fantastic Service
Thank you for your review, Simon! We are glad to hear you are so very happy with your new BMW and look forward to seeing you in the future, when you choose to upgrade your vehicle. Enjoy Simon! – Reed Autos
5 Star experience with Reed Autos! I bought a BMW a few months back and it was a brilliant price taking into account the age and condition of the car. The dealers were very helpful and knew their stuff. They were very impressive and I would certainly recommend them to anyone.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Impressed with the service I received
Thank you for your kind words, Mr M. We always like to ensure each and every one of our guests are offered their new car in the most pristine condition! Our Sales Executives are also very knowledgeable, when it comes to the cars we sell, so therefore answer any questions you may have, in a professional and effective manner. We wish you all the best with your new car, Mr M! – Reed Autos.
No complaints at all everything was spot on. I bought a Citeron C4 in may and up to now everything has been good other than one small issue that was resolved immediately by the dealership with no trouble. I would happily recommend Reed Autos.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Spot on
Here at Reed Autos, we always ensure our guests have a joyful buying experience. As well as a great after care package! We are happy to hear you are still enjoying your new car and hope to see you back here in the future! – Reed Autos
When I come to buy my next car I'll definitely use Reed Autos again, the service was great and the car has been faultless. I have now had my car that I bought from here a total of 3 months.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to reed autos in cambridge
Thank you for your review, Christer. We take pride in making sure each and every guest drives away in their new vehicle, stress free! All cars we sell go through our Workshop and Bodyshop, where our Bosch Trained Technicians ensure all vehicles are in superb Condition, whether it be the Bodywork, or the mechanical parts. We would love to see you back here in the future, Christer, and most importantly… Enjoy your car! – Reed Autos
Reed Autos treated me very well, I've driven the car some distance and it's running smoothly, based on how everything has gone I'd definitely recommend them.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to vauxhall reed autos
We are happy to hear how lovely the car has been to drive, Ryan! We appreciate your recommendation and look forward to seeing you back here in the future! – Reed Autos
Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.
Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.
With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 741 | |
| Very Good | 178 | |
| Average | 1 | |
| Poor | 5 | |
| Terrible | 5 |
Ponko
27 Royston Road
Cambridge
Cambridgeshire
CB22 6SE
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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