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Purchased a vehicle 28/03/19 broke down the same day. In Reeds defence they did rectify the issue a blocked fuel filter. Very disappointing though to have occurred within hours. Subsequently discovered that break discs were well worn and needed replacing immediately(Not Illegal), despite sailing through the MOT with no advisories. This despite an earlier MOT 3 weeks earlier showing advisories for worn pads. Overall a very mixed experience leaving a biter taste for a 20K car, and not what I would have expected from their brand or other reviews.
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Staff from Ponko in response to Disappointing
Thank you for taking the time to write us a review, as a growing independent business, we take every customer experience on a case-by-case basis and will learn and improve from all good and bad encounters. We we were sorry to learn of the problem with the fuel filter but glad that we got it resolved quickly while on your trip to Devon. With regards to the brake pads, an MOT is a visual inspection, on a MOT test the minimum requirement for brake pads is 1.5mm so we would suggest advising on 2mm, advisory items give notice of things that will eventually need fixing on your car, but are not reasons to fail a test. Advisory notes are given at the discretion of the tester, and vary in importance dependent upon what they are for. We checked your break pads after 1000 miles of driving by yourself and we found them to be on 3.5mm which is why in this scenario we agreed they had lots of life left in them, we did however carry out a service for yourself. Thank you for your purchase, enjoy your car!
My car was well presented and a fair price,even reduced by the time I was able to review it.The staff were very switched on and very helpful.Would easily recommend Reed Autos.
William from Ponko in response to Very happy with my purchase,great price
Thank you so much for taking the time to write us a review. We are very glad to hear how pleased you are with our services and we wish you all the best for the future. Enjoy your car!
Literally never experienced such a bad customer service as I did at Reed Autos. My mistake was that i had finance in place with documentation completed, all i needed was a test drive. And from that point they did not seem interested, I was calling and chasing to book a test drive. My sales manager was very rude and expected me to fit his schedule, as he was to busy to show me the car within the first week of arranging all paperwork. Avoid!!! very unpleaseant experience, needless to say i have went to another dealer..
Reed Autos from Ponko in response to awful experience
Thank you for your review Caroline! Unfortunately we have no recollection regarding the issues you have raised. Please do contact us on: sales@reedautos.com or 01223 874 400 to discuss further. We sell over 100 cars per month which wouldn't be possible if we were to turn customers away to fit our schedule, we look to work around customer's schedule's as an absolute necessity. It's also uncommon you would have had direct contact with the sales manager to fit his schedule as appose to one of our five sales executives who would have taken you through our whole car buying process, which is why this review arouses suspicion. Please do get in contact with us directly! Thanks again for your review, Caroline. I do hope we can sort out any issues raised! – Reed Autos
Reed Autos from Ponko in response to MoT
Thank you or your review, Martin! We are glad to know you received the highest level of service during your time at Reed Autos. – Reed Autos
Reed autos were friendly and helpful from the second I arrived on site. Their prices are very fair and the sales team were extremely accommodating - they seemed to genuinely know a lot about the cars and pricing. They did amazing body work on my car after I had an accident and I would definitely use them again.
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Reed Autos from Ponko in response to Great Service, friendly team
Thank you for your review, Eleanor! We always ensure our guests enjoy their buying experience with us, as well as being given the most detailed answers to any questions they may have. We are glad to hear how happy you were with the outcome of your Bodyshop Inspection. After all, our guest’s happiness means everything to us! – Reed Autos
From walking in the door, I was greeted with a warm welcome. Very polite and friendly bunch of people. The car they showed me was ready to drive away and they even sorted all my finance out. 10/10 would recommend them.
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Reed Autos from Ponko in response to Amazing Service
We are very happy, knowing you had a joyful, laid back buying experience here at Reed Autos! All of our Sales Executives are Fuly SAF Approved so therefore offer the highest level of Financial Advice when buying your new car. We wish you all the best with your new car, Robert! – Reed Autos
This is the second car I have purchased from Reed Autos and same great service. The sales team were polite and courteous, obviously knew a lot about cars including my part exchange vehicle. they made the transaction pleasant by being personable and genuinely taking an interest in myself as a client rather than just a production line. Will us them again.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Well Done Reed Autos
Thank you for your kind words, Tony! Here at Reed Autos, we take pride in making sure our guests have the most pleasant buying experience. All of our Sales Executives have a great knowledge of the cars we have on our forecourt, so therefore offer the highest level of information when taking our guests through the car they desire. We most definitely want you back here Tony and look forward to selling you another fantastic vehicle! – Reed Autos
First impressions were that Reed Autos met the claims on their website in regards to being customer focused. Once money had changed hands and we had driven the vehicle off of the forecourt, we found out to our detriment this was not the case. We had an issue with the VW we purchased, which we hoped could have been resolved amicably but their Sales Manager just gave us the run around and then offered no solution. If your looking for a used vehicle I would not recommend spending your money here.
Reed Autos from Ponko in response to Buyer Beware
Thank you for your review Mr Grizzell we appreciate every bit of feedback we receive good or bad. We are disappointed to hear that you weren’t happy after purchasing the vehicle. We informed you of any damage on the vehicle before you came down and discounted the vehicle appropriately for this. Thank you for taking your time to leave us your feedback – Reed Autos
If I could give Reeds Autos zero stars then I would! Back in January I travelled from Devon to purchase a Smart Fortwo from Reed Autos. I had seen the car advertised on Auto Trader and in the photos it looked ok. However, I guess that alarm bells should have started ringing early on. The salesperson was very inexperienced and had only been with them for a week. He kept having to ‘pop out’ and find answers to my questions. First impressions of the car seemed ok but the light was fading and I had travelled a long way by train and bus. I acted in haste and bought the car. It drove ok back to Devon but the following day when I gave it a more thorough check over I discovered that it was in pretty poor condition. The bodywork had been wrapped in grey (it was originally white which was showing through in places) but I hadn’t been told this. There was no user handbook or tyre repair kit. This is important as the car doesn’t have a spare. If I’d had a flat on my journey back to Devon... at night I’d have been in big trouble! Also the alloy wheels were in poor condition and parts of the interior were shabby. The final straw was when the engine management light came on. I had bought warranty as none was included at point of sale. So I took the car to my local Bosch centre as advised by Reed Auto. The diagnosis was a camshaft problem. After numerous emails and phone calls at my time and expense I said that as it was still within 30 days I had the right to and I wanted to reject the car. Reed weren’t interested and simply referred me to a legal department. After a further period of time getting nowhere as soon as the V5 arrived I sold the car through ‘We Buy Any Car.com’. I lost a considerable amount of money but I just wanted it gone. In conclusion, I wouldn’t recommend buying any car from Reed Auto. I got my fingers burned. Once they have sold you a car they aren’t interested. The cars aren’t even cheap either! My experience has been deeply disappointing. :-(
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Reed Autos from Ponko in response to Deeply disappointing! :-(
Thank you for your review, Keith. We appreciate the distance you came, to buy the Smart Fortwo and loved meeting you on arrival! As you know, each and every person has to start their career ladder somewhere, so we do apologise if our Sales Executive was not able to answer each and every question you may have had. Although you did not have a tyre repair kit in the vehicle, we offer our guests 12 Months AA Breakdown cover when they buy a car from us, so therefore a quick call to them would’ve been great. Before we sell our cars, they are taken through our Professional Workshop and Bodyshop, where our Bosch Trained Technicians ensure the vehicle has no bodywork or mechanical issues. When buying a vehicle from Reed Autos, every customer is offered a 1 Month Complimentary Warranty, as well as the option to upgrade it to 6, 12 and 24 Months. Our cars are also priced very effectively and almost always come up as a ‘Great Deal’ online! However, every business always has room to improve, so therefore we really value your feedback and will make improvements where necessary! - Reed Autos
Amazing friendly service from Reeds Autos, brought my new BMW at Reed Autos last week and HAPPY with the car and the way I was dealt with by their excellent sales team.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Fantastic Service
Thank you for your review, Simon! We are glad to hear you are so very happy with your new BMW and look forward to seeing you in the future, when you choose to upgrade your vehicle. Enjoy Simon! – Reed Autos
Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.
Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.
With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 768 | |
| Very Good | 185 | |
| Average | 1 | |
| Poor | 5 | |
| Terrible | 5 |
Ponko
27 Royston Road
Cambridge
Cambridgeshire
CB22 6SE
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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