ponko from Ponko in response to BMW 5 Series

Hi Umut, We extend our sincere gratitude for sharing your feedback, and we congratulate you on your recent acquisition of a BMW. Your satisfaction with the purchase is truly gratifying for us. Regarding the observed concern of seeing some smoke, Cold weather conditions can potentially impact vehicle performance, and our dedicated team is committed to ensuring that every aspect of your BMW is in optimal condition. Your recognition of the support you've received is greatly appreciated. Should you have any additional inquiries or require further assistance, please do not hesitate to contact us. Wishing you safe travels and many enjoyable moments behind the wheel of your BMW!

ponko from Ponko in response to Great work from Ponko.

Hi Keith, thank you for sharing your positive experience! We're thrilled to hear that you're really happy with your new Nissan Qashqai from Ponko. It's wonderful that the Qashqai met all your needs and that Haydn's assistance played a crucial role in making your purchase a great one. We appreciate your recommendation, and if there's anything else you need or if you have any questions in the future, feel free to reach out. Wishing you many enjoyable adventures with your new Qashqai!

ponko from Ponko in response to Enjoying the new Seat Leon

Hello Richard, Thank you so much for sharing your positive experience with us at Ponko! We're thrilled to know that everything went well and that you're enjoying your new Seat Leon. Your feedback is invaluable, and we appreciate your understanding regarding any wait times. It's heartening to see our dealership bustling with activity, and we'll certainly take your feedback into consideration as we continue to improve our services. Happy driving, and thank you for choosing Ponko!

ponko from Ponko in response to Matching Cars

Hello Kevin, Thank you for sharing your feedback about your experience at Ponko. We appreciate your kind words about our setup and the presentation of our cars. We're thrilled to hear that you found our salesmen knowledgeable and overall experience was great. It's especially heart-warming to hear that your daughter had a positive experience as well and ended up driving away in her own VW Golf. We strive to provide excellent service to all our customers, and we're glad that both you and your daughter felt well taken care of during the process. We appreciate your business and hope you and your daughter enjoy your new car to the fullest!

ponko from Ponko in response to Friendly Chap!

Hello Louise, Thank you for taking the time to share your experience, and we sincerely apologise for any inconvenience caused by the appointment times. However, we're delighted to hear that Fred's customer service made the extended wait worthwhile. We appreciate your understanding and are thrilled that you ultimately found a car you absolutely love. Fred is a valued member of our team, and your positive feedback reinforces the dedication we have to providing excellent service. We're grateful for the opportunity to serve you, and we hope you enjoy every moment with your new car!

ponko from Ponko in response to Love It!

Hello Lauren, Thank you for taking the time to share your experience at Ponko! We're thrilled to hear that your car shopping journey with us, especially with your young daughter, was a positive one. Haydn is indeed an invaluable member of our team, and we're pleased to know that he provided you with informative and helpful assistance while being patient and understanding. We understand the unique challenges of car shopping with little ones, and we're glad that Haydn could make the experience more enjoyable for both you and your daughter. Thank you for choosing Ponko, and we hope you enjoy your new car!

ponko from Ponko in response to Ford Fiesta

Hello Ivan, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received a fantastic 5-star service. It's wonderful that Ayman, who assisted you, showcased excellent knowledge and expertise in cars, contributing to your overall satisfaction. We're delighted to have played a part in helping you find and enjoy your new Fiesta. Happy driving, and thank you for choosing Ponko!

ponko from Ponko in response to Straightfoward

Hello Craig, thank you for sharing your positive experience with us! We're delighted to hear that you traveled a significant distance to Ponko and found the car you loved. It's fantastic that Fred's enthusiastic and reassuring approach made your car-buying experience enjoyable. We appreciate your mention of his informative and non-pushy sales style. We're honored that you would consider returning to Ponko for your next car purchase. Safe travels, and we look forward to the opportunity to serve you again in the future!

Ponko from Ponko in response to Spot on!

Hi Christine, thank you for sharing your positive experience with us! We're thrilled to hear that you had an excellent customer service experience, and we appreciate your kind words about Haydn, Chris, and Adam. It's fantastic to know that they were able to assist you with any issues you had with your car and provide helpful solutions through the aftercare team. We're glad that Haydn helped you find the perfect car, and we hope you continue to enjoy every moment with your new car!

Ponko from Ponko in response to Very Professional

Hi Andrew, thank you so much for taking the time to share your experience with us! We're delighted to hear that you found your Seat Ibiza at Ponko and had a positive interaction with our salesman, Ayman. We take pride in providing excellent customer service, and it's great to know that Ayman was polite, professional, and knowledgeable, addressing all your questions. Your recommendation means a lot to us, and we look forward to welcoming you back whenever you need assistance. We appreciate your business and hope you enjoy every moment with your new Seat Ibiza!