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I bought a car from this dealer on the 5th of this month and since then is been great. Cant really complain about their service except that they took a bit long to see me the day i arrived but then again the yard was full of customers. I would highly recommend their cars but you have to wait before you get seen.
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As everyone else appears to have stated, called at 3pm to see if car was still available, asked if anything wrong with it as seemed cheap. Apparently nothing. Only problem with it was when i got there at 5pm it had actually been sold. Dont bother travelling any distance to this garage. Complete time waster. Rest of cars they had didnt look the best anyway.
As many others on here did, I too called the night before to make sure the car I wanted hadn't been sold and was told it was still up for sale. After travelling just over an hour the next day, I get there and find that the car had been sold!! I didn't travel all that way to go home without a car so I decided to take a look at a few others. I test drove nearly all the ones I wanted, (mini's to be specific) and they all had a problem of their own...some worse than others! I ended up buying a car even though they did say there was a problem with the clutch which was a minor problem to me and easy to repair. It was the only decent one of the lot with a good mileage and was fair in price. However BIG mistake buying the car! On the motorway home, the car was making constant noise and jerking a lot to the point I felt unsafe driving it. I took it to the garage to be told that the clutch was never the problem and it needs a new gear box!!! They sold the car to me at a reduced price but said I wouldn't get any warranty. Stupid as I am I accepted the offer. They don't want to know about the problem with the car. Waste of time and waste of money, I can't even drive the car. I wouldn't recommend them at all!
The reason for the review for A&A Car Sales is that they were very helpful, honest and upfront with everything. The car was as advertised, we did the test drive and liked it. He pointed out a slight a problem with our Mondeo estate car we have purchased, he said where I could get replacement parts, and where to get it from if I wanted to. Was purely internal cosmetics. I'm really happy he did point this out, builds trust and makes me very likely to recommend them and return myself. Overall great experience
Awful experience. I do not recommend it at all. The same day I purchase my vehicle I drove about 20 miles and car stopped 4 times on the motorway causing a huge risk for my live and other drives. Contacted them on the same day and took the car back two days later to hear that They couldn't do anything about it. I have been trying to contact them unsuccessfully. It's disgusting what they're offering (disgraceful service) to the public. I can't drive around because I have bought my a faulty vehicle from a dealer that don't care for you custumers. AVOID IT PLEASE!
Overall a very happy customer, needed a car to be reliable to get me in and out of London for work as I do many miles in a week. The car had a couple of scraps but in very good condition inside and mechanical wise. Happy with the service history and MOT provided. The staff are very friendly and helpful with all questions I had. Will definitely recommend to others and will come back for another car in the future.
What a waste of time and a lucky escape, went to look at a Mercedes A class, was told on the phone that the car was "immaculate". Was only a cheap run about so wasn't expecting show room condition. Well after an hours drive I arrived and took them a while to find car when they did the battery was flat and the car was filthy, not presented well, presentation wasn't a real issue but the flat battery was first concern. Every single panel on the car including both bumpers has some sort of scratch, dent, ripple or scuff or all of the above, all 4 tyres were worn past legal limit, front tyres were so worn the metal strands were exposed all the way round. Both front door handles were faulty all this so far and car was supposed to have valid MOT, full service history and low miles! At this point I handed keys back before the salesman even got back with jump start pack. I took a friend with me who is a mechanic (25 years experience) as always good to have a professional opinion and while the salesman was looking for car we had a quick look at others on the lot, he said the majority of the cars on the lot just on a quick look would not pass an MOT. Avoid at all costs.
I can't fault A&A Car Sales, everything was quick and easy going, the people were nice and they sorted out a few minor issues with the car early days.
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Lots of cars in stock, all absolute rubbish. First called in about a car to find out if it was still in stock before leaving. Asked for a call back if it was sold as I was travelling a long way. Arrived there to be told the one I had called about had been sold, but having made the journey, I needed a car. Paid a deposit on a Nissan, awaiting some minor work to be done on it. Came back to collect vehicle and was told that it had been sold as my deposit was non-refundable. Absolutely disgusting behaviour. Tried to make me buy another car that I had absolutely no interest in and refused to return my deposit. Once I found one what was ok, car had full year MOT on it with no advisory, but on closer inspection, front tyres were worn. Took car to a proper garage and was told vehicle was unsafe to drive on public roads. Tyres should have failed the MOT, along with a long list of other things. This all looks very suspect in my eyes and I am sure anyone else would agree. Tried to sort it out, very unhelpful people, refused to refund me my money or help. Will be getting trading standards involved and VOSA to look into the legitimacy of these cars and MOT's. Would recommend avoiding A & A Car Sales. Last visit I went with a fully qualified MOT tester who said the majority of cars in their forecourt would have failed MOT just on a visual inspection, yet they have MOT's.
A & A Car Sales were perfect, they sorted me out with a great car with good mileage and for a pretty fair price, they knew the vehicle inside and out, gave it a thorough valet and they did everything you would want from a proper dealership. I definitely recommend them no doubt.
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A & A Car Sales is an Independent dealership that is based in Surbiton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
A & A Car Sales
Red Lion Business Park Red Lion Road
Surbiton
Greater London
KT6 7QD
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