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I purchased a VW Jetta from A&R Automotive in Yeovil and after 7 days and approximately 70 miles the front brake began to bind on. I phone Andrew at A&R to be asked "is it covered on the warranty?" to which he knew the answer was no. I asked if he would be willing to do the repair or offer something towards the cost of the repair (only £163 at a main VW dealer) and all I got was how aggressively the car had been priced. I tried to explain that there was such a thing as after sales service/ goodwill, anyway after wasting 15 minutes of my time it became clear that he was doing to do nothing. My experience is BEWARE of A&R Automotive because once your money has reach their bank account just forget about any after sales back up if it's not covered on the warranty.
A FOSTER from A & R Automotive in response to Derek Hassell
We sell in excess of 200 vehicles a year for five years now and have many repeat customers. I am sorry that Mr Hassel feels this way, and this is certainly not the way 99% of our customers feel. All vehicles are sold with a new MOT (no advisories) from an independent testing station and service if required. All vehicles are also sold with a comprehensive warranty, unfortunately no warranty will cover consumable items such as brakes, tyres etc etc (not even manufacture warranties). If anyone would like to discuss this case then please contact us. Regards Andrew Foster A & R Automotive Ltd
A & R Automotive is an Independent dealership that is based in Yeovil. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
A & R Automotive
Watercombe Lane
Yeovil
Somerset
BA20 2SU
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