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My experience at A1 Ortos Ltd could have been better because the sales colleague (Dan) made promises he didn’t deliver, there was damage to the front spliter and wheel caps which he told me would be changed and replaced with new. On the day I was travelling down to pick up my new car which is 2 hours drive from where I live. I got a call from Dan saying there’s been an issue with my spliter and they had changed it with a new one but it didn’t look right so they have put the old damaged one back on (meaning they haven’t bothered getting one) this was disappointing. When I got there my car was in the show room ready to look over. Same spliter as told by Dan and the same wheel caps which I pointed out 2 weeks prior when I first raised as an issue. Then told the caps were being delivered from Mercedes and they will be posted out in a couple of days. Not a deal breaker as the car looked pristine other than the for mentioned issues. I also paid £299 for the 6 month warranty which again was told by Dan I will get an email with the info in the next few days. After 24 hrs the parking brake failed. I called Dan the following day and to save going on I was chasing my warrant and wheel caps for 4 weeks after continuously being fobbed off by Dan telling me he’ll sort it but never did. After calling today (nearly 5 weeks after chasing for things to get sorted) I spoke to a guy called Tom who sorted everything within 30 mins, so thank you. Not the best experience.
I cannot stress enough to go down and see these guys! Form your own opinion I am so glad I did, such a refreshing experience, cars are phenomenal and staff are second to none! Can't recommend them highly enough, GO SEE THEM!
Issues from 5 miles up the road with tyres loosing pressure - was looked into when got home and found tyres wrong size for vehicle and buckled / badly welded alloys - they replaced for second hand ones after me spending 10 hours in garages over the 2 weeks I first had it and multiple flat tyres. Part service history given when checked by a specialist no cam belt had been replaced on last service and the battery needed a new one - have no reply to email about this new issue - AVOID this garage cost me thousands so far - traded my good car in for a car that’s cost me big time! Huge mistake using this garage never again.
Reviewer has confirmed their email address
Unfortunately i would need to leave an negative feedback and will explain in details why! I found a "lovely" car advertised on Autotrader. Car was 17 months old , and priced £46k (i have not negotiatethe price at all!). After speaking to a members of staff we arrange the finance agreement over the phone i have been told the car has no issue and is a perfect car , has only 20k miles on clock. We arranged a day to go and pick the car, so i took a flight to Manchester as imlive in London. When i went there staff welcomed me and made me.feel special, outside was raining, we sign the contract and the brought the car outside. After i went out with the guy we made the deal, i start looking quickly arround just to see enjoy the car and the mean time i was keep told the car is perfect and there is a waranty anyway. As i mentioned it was raining i just took the car and start driving as i there is long way on the way back to London. As i came late and it was dark (also didnt expected to have any problems). Nezt day in the morning was sunny and car was shining,. I start looked into it and i found out there is a several scratches around the bumpers mirrors and boot. I didnt complain as is my fault i havnt pick better time so i can see the car when no raining, but also i have seen from windscreen cracked. Small 3cm crack which i have booked an appointment to be repaired also without contactin the dealer and explain him as always can be done on my way to Lonodn. Ok , but when the windscreen guy start working on it he called me and explained to me that crack has been already repaired unprofessionally and the visoble crack can not be hidden. A week later a brouth the car to the garrage for service and when mechanic lift the car in the garrage called me to go and have a look! So car cones with 20" alloy wheels. Three of them was cracked and two cracked twice and repaired! After contacting A1 dealer , the guy told me will have a word with the managment department a d see IF they can do anything about it !!! I didnt get any reply on it unfortunately suppouse to buy new wheels £550 each of them and new tyers as they are runflat and one was with ballon on it and second one was with hall repaired(runflat tyers cannot be repaired). I am leaving that review to the attention of anyone who is on the way to buy a car from them with just a suggestion to really have a look all around the car before sign any paper!! I have my leson which cost me a lot and to be honest i didnt expect all this problems with the car comparing the price that been listed and the age of the car also the word of the staff members! Just be carefas theey dont look after you but only make the deal!
Reviewer has confirmed their email address
Best experience I have had when buying a car and I have bought a lot of cars!! Thanks to Jay, Tony, Dylan and the rest of the team, all the best Barry.
Brilliant place, brilliant cars, brilliant staff and brilliant service! Could not ask for more, all the lads couldn’t do enough to help me, 10 out of 10
Absolutely incredible service and being a man of my word I am leaving a review on here as I am OVERJOYED I did not take notice of the negative feedback on this page, It seems some other companies are jealous! Bought my new BMW 2 weeks ago and could not fault 1 member of the team, answered all of my questions and just as they described car wasn't new but was in cracking condition! Got myself a 6 month warranty to take where I want, which helps being from London, however car not skipped a beat! PLEASE take a look at this place yourself and make your own mind up and the internet is a dangerous place full of faceless trolls!
Lovely experience From start to finish we were kept informed. Jay was a great help and a pleasure to deal with .so happy with the car .
I can't even begin to explain how happy I am with my new car, very simple straight forward process! Such a friendly team, a massive thank you to Dilan especially! I part exchanged my car which was an easy enough process, very happy with the valet on the car, all the little bits i asked to be sorted were done! I would highly recommend the company to anyone wanting a new car!
Reviewer has confirmed their email address
Recently bought a car from A1 Ortos, the buying experience wasn't the best and the after sales service was most definitely the worst! The car came with issues which only came exposed themselves on my journey back north. These issues were reported to the salesman as soon as I got home and here I am now 2 weeks later still in discussion, going over the same old ground and getting mugged off. Tread carefully if you are considering a car from this garage. DW
Reviewer has confirmed their email address
Many years ago, a young man named Paul had a dream of owning his own car dealership and in 2008 A1 Ortos was born. After his experience in several main dealerships he learned a lot of key skills which have been refined to do things differently, the right way, the A1 Ortos way! We believe everybody should get the opportunity to buy the right vehicle, at the right price, without the old pushy sales tactics, as buying a car from us is a very special moment in your life and should be treated accordingly.
All of our staff come from a customer service background which is displayed in the real family atmosphere created. Regardless of the amount of money being spent we strive for the same professional yet friendly and comfortable buying experience for every single customer. Making sure our cars leave at the highest possible level is important to everybody at the A1 Ortos family and we make sure no corners are cut in any way, as Paul has always said 'if a job is worth doing, its worth doing properly!' After all, buying a used car with a new car feeling is a very good feeling!
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
A1 Ortos
Middleton Road
Oldham
Greater Manchester
OL9 6AD
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.30 |
| Sun | 10.30 - 16.00 |
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