Service poor told one thing and then they didn’t follow through. very good pre sale poor after

I travelled 100 miles to buy my Jaguar F pace, and I’m so pleased with the car, it was as described. Jay & Darren are excellent salesmen. It was a pleasure dealing with Darren as he has been so helpful. It has been a pleasure dealing with A1 Ortos/ Darren. Would highly recommend.

Jay, was first class and couldn’t do more to help. Painless purchase and a very decent car at a reasonable price.

purchased a car few months ago the garage is not helpful... check all paperwork and service records.. no 2nd key as promised no service record no wrench.. bits have been falling of car on interior no v5 application made as promised duped out of holding deposit so beware in process of reporting this dealer to motoring ombudsman.... Recommend alternative dealer to avoid disappointment

Zero star if possible. A must avoid. Makes you transfer money into their account when buying a car (not safe and non refundable). Con artist called Darren, avoid at all costs, thousands of other garages across the country, use them and not this one. Car I purchased needed £2000 spending on it. Darren is a professional lier. They make around £7000 profit on each car.

On initial contact by phone was handled by Luke, answered all my questions efficiently and very polite. Got the best price he could for my wife's car. I felt very confident that the car would be spot on before I came to see it. Luke knows all aspects of customer care, I too am in sales and Luke is a credit to A1 Ortos. Very professional. On handover day we were dealt with by Darren, Darren too is top of his game and dealt with us amicably. Even remembered the bunch of flowers I requested for my wife. Lets be honest, unfortunatley used car dealers have quite a bad reputation. You can be confident buying off A1 Ortos. Top Cars, Top Lads. Oh and the wife is made up with the car too :) Paul Taylor

I travelled 250 miles to pick up my very high spec and beautifully presented Audi A7 BiTDI that was described by Jay as 'mint' over the phone. He wasn't wrong......it was faultless. I had had an issue with online banking limits but thanks to Jay and Mark it was sorted quickly and with the minimum of fuss. They were friendly and professional throughout the transaction with excellent pre-collection communication. I've bought many cars over the years but A1 Ortos, (although their spelling isn't great :)), were, like the car, faultless. The drive home was awesome! Like a lot of dealers they charge a £199 administration fee - don't argue about it, just pay it as the service alone is well worth it!! If you're looking for a quality, well specced prestige car the call the guys at A1 Ortos!! Thanks!!