I went to test drive a car on Wednesday 20 April only to be told the car wasn't on site I arranged the finance and deposit and a test drive for the Friday I was told I would receive a phone call on Thursday after 4 to confirm the car was on site I had no phone call on the Thursday instead I received a phone call on Friday morning to tell me someone had come late on Thursday and secured the car I wanted with a deposit when I said I was waiting for them to call I was told the dealer was on his own and never got a chance to phone me I am extremely disappointed and felt very let down with the customer service I received the dealer in question is called Tony Priest he was very arrogant and unhelpful and needs to go for customer service lessons I would not Recommend A1 autos to anyone that likes to be treated with respect after reading the other reviews I feel I've had a lucky escape

Paid monies over to garage for the purchase of a car only to be told they didn't know when we could collect the car. Said they needed the V5 for my car - like I am going to give them this along with the monies for their car! Policy for them checking the vehicle to be road worthy went from 3-5 working days to 3-7 and the vehicle was still for sale on the website! 3-7 working days raises alarm bells and tells me the vehicle probably isn't fit for purpose - especially if you read other reviews. Arrogant and typical sales rep - the usual talk with no substance! Absolutely appalling and unprofessional. Should be closed down in my opinion!

Bought a BMW from A1 Ortos in Oldham and was told it was showroom condition, it was not. The wheels were curbed, which is fair enough, but why say showroom condition. Mentioned the wheels to the salesman and he said we will try and sort them out, no they didn't. There was only one key, don't worry we will try and get the other off the previous owner who traded it in, no they have not. Decided to have the wheels refurbished at a local body shop and while I was there the guy who owns the body shop told me it has had a bump on the front right bumper and it has had a bad repair, I am thinking I've bought a dog, had the repair re-repaired at a cost of £100. Just remembered when I purchased the car they charged me a administration fee of £100 which was never mentioned until I was paying. Not had any paper work regards the work carried out for the car to pass its MOT and the service it had, which I was promised on letter headed paper. Overall a bad experience of buying a car from this garage.

Do not use this garage, I bought a Renault Clio sport from them in July, it has now had to have both front springs replaced as both were broken the 3 month warranty had elapsed and they (A1) didn't want to know!! Rubbish service !!!! I wouldn't have minded if it was a cheap car, it cost over £7000. Not to be sneezed at by anybody's standard.

Absolutely top class car dealers They helped me find the car of my Dreams , finance , and they went out Of there way to make things happen For me so I'll be recommending them For years to come ..... Colin from Camden north London Very very happy man

I wrote a review under the name "Not Happy" as below. Some time after that, I got a telephone call from the Manager, Paul. Paul tried to explain to me the problems they had as the Chief technician was away. He offered to give me a full refund on the vehicle and to take the car back. I wanted to keep the vehicle now that I had had it repaired locally. The telephone conversation went on for some time and subsequently Paul, without any suggestion from me, offered to send me a cheque to cover the amount I had to spend to set the vehicle right. He also said he would speak to his staff with a view to adjusting their way of resolving things. Today, 2.9.15, true to his word, a cheque arrived in the post. Paul seems to me a nice kind of bloke but appears to have been let down a little by the unfortunate manner of a member of staff who was adamant that, in this case, it was the customer who was wrong. Thankyou Paul.

Had no end of problems since purchasing a car from this garage. It went back to be repaired as broke down not long after getting it and now broke again and needs new gear box and likely to cost up to 2 grand to fix as it is now over 3 months of buying it cannot go back to be repaired. I wouldn't recommend A1 Ortos at all.