We have purchased a vehicle from AAA Automotive in September 2023. Seller has the money and has the vehicle, we are being ignored. More info about our situation: We have purchased the car at the end of September 2023 and were given 3 months warranty. At the end of October 2023 we have noticed an issue with the car and escalated this to the seller. After chasing on several occasions seller eventually took the car to fix at the end of November 2023. This is the last time we have seen the car. Excuse after excuse from the seller's side, empty promises to have the car fixed 'by Friday', 'by next week' etc. Eventually in July 2024 (8 months since seller took the car) they have admitted that they cannot fix the car and they will be issuing a refund. Now it is September, there were no attempts to issue any refund. Customer service is really disappointing. It was always us chasing the seller, calling, messaging, visiting at the dealership, and it was never the seller coming forward with any update. We greatly regret that we chose to do business with AAA Automotive and are really dissapointed that we have to take this matter into legal hands. At the time of the purchase reviews about the company seemed to be positive, however after we made our purchase, seems like more people are in the same or similar situation like us.

If I only knew Trading Standards are informed and from the looks of it, it wasn't the first time. In Sep 2023 I have bought a car from this dealership with the promise of a good customer service. One month later, the car started to consume coolant, sign that the water pump needs replacement. Countless calls without answer and visits to dealership. In Nov 2023 I have brought the car back to be fixed. The owner gave me a courtesy car with engine/gear issues which let me down soon after on motorway. It’s May 2024 and I still don’t have the car or my money back. Not answering the phone and when I’m traveling to dealership I’m getting the same answer: next week. It’s been 24 weeks since you have my car. You don’t seem to care the impact this has on my life as I’m struggling to commute to work in order to provide for my family. Lack of respect. I would not have gave my hard earned money to you if I would have known.

Great service and experience, highly recommended. Second. Car Purchase.

I bought my shogun sport for my missus from this garage and it was one of the easiest headache free vehicle purchases I have ever had, I viewed the car agreed to buy it as long as it had a full mot but needed the car withing 3 days as I was going to work away. The garage squeezed in the vehicle and really how's me out within 2 days the vehicle was ready and fully valeted I would recommend this garage in a heart beat great guys

I am a 79 year old pensioner with arthritis in both hips and knees so a car is of great importance to me for mobility.During lockdown over the years I managed to save a couple of thousand pounds,so as my car was past its best I decided to buy another one which would luckily see me through to my demise.I saw a Toyota Aygo advertised by this firm so went to check it out as it looked ok.It had over 10 months test on it and no advisories,the body work and inside of the car were in very good condition so I decided to buy it at a cost of £2190 pounds,plus it had under 60,000 miles on the clock.This week I took it to my local garage to get its first mot under my ownership and as I had only done 6,000 miles i expected it to go through with very little brother so you can imagine my total disbelief to be told that had a large number of serious defects and was only fit for scrap.They showed me the under side of the car chassis was rotting away with rust and was that serious that it was not safe to drive.I got in touch with aaa automotive straight away and explained the problems,but all you get off these people are excuses.I said that surely a car with almost a full mot and no advisories could not be in this condition after only 6,000 miles and it must have had had defects when it had its mot.He said he would get in touch with them and phone me back.However I had a missed call from him later on so I immediately phoned back to discuss the situation and since then when I ring for more info,no one picks up the phone.My local garage also informed me that when the mot was originally done last July it had a few advisories,however it was tested again the very next day and all the advisories had been cleared meaning that they had been fixed.This was not the case as none of them had been touched which they have told me is illegal.I intend reporting this to the Ministry of Transport on Monday to see what they have to say about this.So after only 6,000 miles I am now left with a car only fit for scrap,too dangerous to drive even if I could and over £2000 pounds out of pocket.I am now having to go into debt to get another car which,as I am a pensioner will find it very hard in today's economic situation. Why are people like these still allowed to trade when all they bring is misery to people,and at my time of life this is something I could certainly do without.All I can say is that if you are even thinking of dealing with these people I would certainly think again.Once they have your money your on your own.If any one thinks that I may be exaggerating about this you can check it out yourself.The car I bought number plate is SL58VOO, so go to mot checks on line, it's free to look and see for yourself

My experience here was fantastic great customer service I highly recommend this place the car was in amazing condition.

Avoid this company I have been sold a faulty car, the car would not start 2 days after purchasing which the guy said he would Get fixed in which I allowed him to do, What do you know 1 week and a half later the car isn't starting again!, the car was clearly not fixed at all Absolute daylight robbery im currently in talks with trading standards about this as the car is still only 2 weeks since bought which is ridiculous I would definitely spend your money elsewhere as the customer service is also tragic!!

I bought my octavia from aaa automotive ltd and the car is fantastic. No issues what so ever and great service from the start.

Great service and love the car, fantastic Service with good finance deals

Great service, very professional service, would definitely recommend 👍