My disappointing experience with Absolute Smarts and Kenny: I previously owned a Smart car and needed to replace it after scrapping mine. I was actively looking for a reliable, trustworthy dealer and was happy to pay more to ensure I got a well-maintained vehicle. Absolute Smarts initially seemed like the right choice. Kenny was helpful, kind, and responsive at the start, and I felt confident moving forward with purchasing a Smart 451 from them for £3,450 (with a small discount). The car looked to be in good condition and, as I was told, fully serviced. Unfortunately, within just one week of driving it, the clutch actuator failed and I broke down in the middle of the road. I contacted Kenny for help. His initial response was that he was with family and didn’t have time to deal with it, so I said no problem and I ended the call. I called again the next day and was met with unexpected hostility and shouting because I ended the call— not something I expected after spending thousands with a dealer. All I needed was some reassurance on what to do next. Eventually, the car was repaired and he mentioned it was now fully serviced, including a fixed horn — which, surprisingly, wasn’t working despite the car having recently passed an MOT. To be cautious, I took the car for a second opinion at an independent garage. They identified around £1,900 worth of issues. I later discovered additional problems bringing the total closer to £2,250. I messaged Kenny again and initially received no response for over a month. After checking in with him again, he did reply, he dismissed the concerns, saying, “Sorry, you have your own mechanic.” I also noticed signs suggesting parts of the car may have been resprayed, including fading and spray residue on interior rubber trims. This raised further doubts about the car's history. I was also told that the previous owner serviced the car themselves, though I was given conflicting details about that too. Despite trying to communicate reasonably and give Kenny the opportunity to help resolve the matter, I was met with avoidance, attitude, and a lack of accountability. I felt let down and unsupported after the sale. I’m sharing this to urge others to be very cautious. If you decide to buy from this dealer, please have the vehicle independently inspected immediately after purchase. I was hoping to leave a 5 star review, if Kenny would've helped me resolve these but at this point I don't think it will ever happen.

First time of using Absolute Smart for my Daughters car. The quality of the service was excellent and MOT was all done very quick .Explained well to my Daughter what was done . Fantastic service and as a Dad I would recommend Absolute Smart to anyone . Great value for money . Thank you ,Mike ( The Pink Smart)