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First time customer and my experience has been a positive one. They had had a new cambelt fitted before the vehicle even went up for sale. I had an issue a few days into owning the car and it was dealt with quickly. Turned out it needed a new catalyst which was covered by the warranty. I will be going back there when the time comes to find a replacement car for my wife.
They don't keep a car for you even if you agree to all their terms. They don't deliver even though they claim to or reserve cars for you even when you agree to their terms even when agreeing to buy the car, all their reviews on their website claim they do things like this but they don't and if you don't believe me just try posting a review on their website that isn't 5 stars calling them perfect it won't even go on their reviews just get auto deleted (try it yourself if you don't believe me). They say no pressure but said unless I sent them the full amount through a bank transfer (this was their only way to accept payment in 2024?!?) they would sell it to someone else even when I had all the cash/finances ready. Be careful and don't get your hopes up. Can't post image's here sadly.
Reviewer has confirmed their email address
The 2 guys that dealt with my queries and part exchange was great, fantastic. Pricing and great cars with warranty so nothing to worry about! Will use again thank you, from bradley
Reviewer has confirmed their email address
Thankyou Charlie you made buying a car easy I'm really impressed with my insignia and the price i paid.The warranty is really comprehensive.cheers Charlie
Reviewer has confirmed their email address
Five stars out of five. At first we were apprehensive to travel for a car after viewing several misdescribed locally. The description I received over the phone was 100% accurate. Still has manufacturers warranty which is great!
Wow what lovely people AC Magnet Cars are and so friendly, you could browse the cars without them being in your face but you know they are only too happy to help, and so patient when i couldn't quite make up my mind, then they held it for me until i could sort my finances out. I am so happy with my new car, it is wonderful. I would really recommend this garage to anyone. Thank you to you all, keep up the good work. Julie
Called into AC Magnet Cars today with my friend to look for a car. We had a look round at the cars and saw one I was interested in. We waited for someone to come out of the office to talk to us or just acknowledge us, but nothing. We waited and waited but still nothing. Don't know if it was because it was two women looking, but we got in my car and started to drive away and stopped in front of the office window and still no acknowledgement. If that's that's the way the treat customers I am surprised they sell any cars. Very disappointed.
Staff from AC Magnet Cars in response to Ignored
Firstly we strongly object to your defamatory suggestion that we ignored you 'because it was two women' and certainly would never discriminate in such a way. However we would like to apologise that you have felt the need to write such a negative, and personal, review about our business. We pride ourselves on our no pressure approach to sales and always allow people to look around the site in their own time with our door always open. This approach has been welcomed by our customers as reflected in our many previous positive reviews. If you would like to return to our garage and pop into our friendly office when you're ready, we'd always be happy to help.
Very disappointed with customer service received when visiting to test drive and potentially buy a car worth £6000. I was told by the owner “ you’ve timed this a bit late haven’t you “ Where is his customer service to a new customer , and obviously not really interested in a potential sale from a new customer either - I was greeted with a ‘ I’m going home I’m afraid’ attitude and was told maybe you can come back another day even after I had mentioned I had dropped by especially with my elderly mother and six month old baby who were with me in the back of my car - terrible customer service
Staff from AC Magnet Cars in response to Very Disappointed
We very sorry to hear you were left disappointed with your visit to us. Unfortunately you arrived at around 5pm just as we were closing which is our regular closing time as stated. We usually wouldn't hesitate to stay later but on that particular day we had important pre arranged business commitments. As a small business this can sometimes be the case and it is always best to call ahead to arrange viewing or test drive to avoid disappointment. On the day of your visit the weather was poor and the main road on which we are positioned was particularly busy, taking this, your elderly mother and six month old baby into consideration we suggested arranging another suitable day for a visit as the best outcome for all concerned. We value all our customers, new and old and have done over many years as exemplified in our previous positive reviews. Once again please accept our apology and we would be more than happy to see you again in the future.
Very helpful and knowledgeable staff very keenly priced cars they also go the extra mile would definitely recommend AC Magnet Cars to family and friends.
Reviewer has confirmed their email address
I purchased a car from ac magnet very friendly and relaxed service a pleasure would recommend to anyone looking for nice friendly helpful service thanks again Charlie and anton will purchase from you again.
AC Magnet Cars is an Independent dealership that is based in Droitwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
AC Magnet Cars
Copcut Elm Garage Worcester Road
Droitwich
Worcestershire
WR9 7JA
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