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Please please do not use this Vauxhall Slough branch. I still have pre purchase issues with my 2 year old car purchased in January that I was promised would be rectified but have actually been made worse. I also had major brake issues 3 weeks after purchasing. I am being completely ignored and promised phone call backs do not come, I have also asked for help via chat bot and email but to no avail. Ignored by Damien and Chris Wood, Branch Manager. Please do not buy a car from them. I am extremely upset and stressed by my treatment of this branch.
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I bought a three year Vauxhall Astra from Vauxhall Slough and I have to say that it has been one of the worst experiences. The car I bought was not fit for purpose and developed an engine and gearbox problem within 40 days of ownership. Vauxhall Slough "fixed" the issues and then within 70 miles, the gearbox fix had broken again. I am now trying to get my money back via consumer rights however I'm not getting anywhere. They have had my complaint and the car has been returned to them over two weeks ago and they are no where in deciding what to do. It would seem that as they have my money, they do not want to talk to me. The manager dealing with my case is never available and despite assurances, will never call you back or do what they say they will do. I am having to seek legal advice around next steps to see if I can push them to resolving the case.
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brought a car CH67HFH, was losing breakfluid from day one...kept going in for repair to fix....kept losing fluid to the point I had no breaks at 70mph...eventually I get a partial refund on this car....for them to put it straight back up forsale to sell it to someone else...if thats you...question why the breaks are spongy
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My vauxhall mokka x went to Advance Vauxhall slough for its annual service. on the health check they noticed the ac compressor was faulty. i need car due to treatment i currently receive. i was quoted a price and with in two days the part was ordered and fitted. great customer service from Tenee hope i spelt his name right. full marks to the mechanics and to the lad who picked up my car and dropped it off. i use vauxhall slough for servicing and repairs i have no complaints brilliant dealership. i brought my mokka here and when the time is right i will return for another car
Advance Vauxhall is extremely overpriced, incompetent staff poor quality of vehicles!! If you have money to burn then go ahead and do business with this dealership. You have been warned, read the other genuine negative reviews and you will get the big picture.........
Gentleman named Farhad helped a lot when looking for a new car to finance, has great customer service! It was a pleasure.
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Advance Vauxhall is an Franchise dealership that is based in Slough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Advance Vauxhall
87-89 Farnham Road
Slough
Slough
SL1 4UN
01753 744844
https://www.advancevauxhall.co.uk/our-locations/slough/
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