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80% Recommend
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60 reviews from our car dealer reviews community
Leave a review for Affordable Cars Driffield
Leave a review

60 reviews from our car dealer reviews community

Leave a review for Affordable Cars Driffield
Leave a review
"Terrible after sales"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We went to see the car a Freelander 2 and was greeted and treated well, the car test drove well and after pointed out a couple years of jobs to be done, glove box, wing mirror back and new tyres plus 12 months mot, we were told the car would be ready to collect on Saturday turned up sorry did you not get a phone call the car has not been valeted, not to worry we will take it as is, on driving home the glove box still was not fixed and the wheels with new tyres were not balanced anything over 60 mph was not good, phoned on the Monday told the glove box was ordered along with manuals as none were with the vehicle we will call back, no phone call or responses to emails using the 0843 number costs you a fortune be warned. Finally getting through and arranged for the car to go in at this point the car remote was now not operating the central locking. Took the car in left a list of issues, no worries it will all be done, I even told them to get the remotes serviced cheaper than Landrover prices, a week later returned 2 trains from York to Driffield and £20 lighter, the good news glove box fixed and wheels balanced, the bad news remotes not fixed, still no valet and no manuals even after being told they were in Hull ready to collect, the remotes are now fixed for a cost of £28..99 now two weeks on the battery has failed upon fitting new one the old one looks like it was a quick fit from something laid about. People spend lots of money on your cars you do not respond to emails or phone calls and I am still awaiting the manuals, my advice is take a mechanic and thoroughly check your car before leaving.

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"AVOID Terrible service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a mini cooper 1.6 petrol 2010 car from Affordable Cars (Driffield) Ltd along with one year’s warranty; below is the recorded events of the service I received from this business. 26th March – We view car and paid £50.00 refundable deposit on condition the wheels were done as they were very tatty and agreed that we could collect on the 9th April allowing plenty of time for preparation. 28th March – emailed sales to ask about the V5 number to sort the road tax, advised it’s was ok that ‘don’t worry about the tax we tax the cars on site before you leave’ 6th April – car should have been available to collect; it wasn’t as it failed its MOT so I still made the journey to Driffield on the bus to sort out the finance and I was given a different car to use as I had cancelled my insurance to move over and sold my previous car. I will say up to this point the service was fine and perfectly acceptable. 9th April – Told the car was on its way and would be with me at 4pm; it wasn’t and I got a call at 4.25pm to say the tracking needs doing and it would now be tomorrow the 10th April. 10th April – Told the car has set off and was on its way and would be with me at 4pm; I got a call at 5.45pm to say it wasn’t because it couldn’t be taxed because the Paperwork was wrong and they had no V5 with the current vehicle registration on it. 10th April text my bank details for my refundable deposit to be returned after enquiring again about how I got it back – received no response. 16th April – Vehicle taxed but not delivered again because apparently they had noticed the wheels were rough (see 26th March!!) and the wheels were still wet. 17th April – Car finally arrives, I enquire about when I will receive my deposit to be told it had been used to tax the vehicle; there had been no previous discussion other than the email I received on the 28th stating ‘We tax the car’ and no response to my requested regarding my deposit. The wheels were painted while still on the car, over the bolts and all with spray on the tyres when my husband went to take them off he physically moved the car forward; had these been left and the wheels needed to be removed for a puncture they would not have been able to get the wheel off I could have been left in a very dangerous situation. The wheels were so disappointing and naff we have purchased some alloys for it the originals are worth lass now in the defaced state than the original chipped condition. And no spare key was provided even though it was the first line of the advert (I have a screen shot as I sent it to my husband) The car arrived with scratches on the roof please see pictures below which weren’t there when we viewed it along with a chip in the windscreen, this car allegedly has passed a MOT with two different rated tyres on the front and back which should have be an automatic fail. When He called after I emailed with my concerns and disappointment at the whole experience I was shouted at down the phone and told they would cancel the road tax and I could go arrange it myself (which I can’t because I have no paperwork what so ever) and give me my refund… ‘Is that what I want? Is it? Is that what you want?’ 25th April I purchased the warranty and to date I am still awaiting the paperwork for that and the second spare key that the car was advertised with. I have Emailed but had no response. 26th April I received a call from Adrian, he asked what I wanted to put this right and I advised that I would like to be paid £50.00 to replace the key as it was false advertising and not brought to my attention that it was incorrect until the car was delivered and it was t late to withdraw from the deal. 28th April after not hearing anything from the after sales manager I rang again for an update he said he would speak with the Director that morning and get back to me. 29th April I had to ring again as he had not gotten back to me to be told that I need to email Mr T with everything I have already discussed several time 30th April I email Mr T the contents of this review. 30th April Mr T replied to my email suggesting I owe £28 the difference from my deposit and road tax that they used without my authority, this is astounding and a clear indication of the appalling service received.

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+9 Found this review helpful

Tracey Rich-Pitman in response to AVOID Terrible service

Update - i purchased this car on the 6th April and now after spending another £20 i am still waiting for my V5 and under the instruction of DVLA have had to remind Affordable Cars it is their legal responsibility to inform DVLA of change of ownership on vehicles.

"207 customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks guys for all your help really happy with the service

"Terrible After Sales Support"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

During the buying process the staff were very helpful and friendly. Agreed to put car through service and replace a Panel, as missing a piece, before collecting car which I paid £5000 so not the cheapest car. When I collected the car the Panel had not been changed but was told a new one has been ordered but waiting for it to arrive so agreed they would send it in post when arrived. Also the aerial was missing so told they would order new one and send me that. The service book had not been stamped with the agreed service so was told they would get it stamped and send me the book. 2 months on and still no arrivals. Rang company and was told they will order the parts and send them and get book stamped. Said it was a mis-communication with their sales team even though on arrival was told these had been ordered. 2 weeks later still no news so had to drive 2 hours to dealership to collect service book and on arrival received stamped book but still no aerial or panel. A month on rang again for at least 5th time and was told everything had arrived and would send me it. The aerial I received was battered, bent and was just in a terrible state so no way was this new as told. The panel was scratched to bits and was the wrong panel all together. I put car through another service as had worries and all filters were completely blocked and needed replacing and was told by garage that there was no way this car had been serviced properly a few months ago. The company have no care once you have bought the car.

Tracey Rich-Pitman in response to Terrible After Sales Support

I have had similar issues with Affordable cars Driffield, unfortunately i did read the reviews in here but they must have waiting to have been updated because i would never have continued with the sale had i seen these. My review should be posted soon hopefully, it might save someone else from disappointment.

"Car of my dreams"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I popped in to affordable cars to buy an Audi A1. I decided to take it out on finance but half way through the finance I spotted they had an Audi TT in the garage which I hadn’t seen. Danny spent ages sorting my finance and was not annoyed in the slightest when I asked if I could change my mind. He even got it cleaned and let me drive it home that same day. I can not understand where some of these negative reviews come from. On having the car 3 days i couldn’t remember how certain things worked as I’ve never had a car like this, I drove it back to the garage and nick sat in the car with me and went through all the controls again. Great locally run garage.

Tracey Rich-Pitman in response to Car of my dreams

My review will be up soon maybe that will help you understand the negative comments!

"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I first spoke to Addordable cars the review I received for the car I was looking at buying was described as “MINT”. This has fallen a long way short of my perception of MINT!!. 3 weeks after my purchase I’ve had numerous on going issues to which their reply is “see how it goes in the next couple of days”. Within the first week I reported several issues that the clutch cuts out, a number plate which had fallen off “oh we stick these on now with double sided tape, a number of garages do this” (2 screws ain’t going to break the bank), a car with one key, a service book that isn’t up to date, by the way I still haven’t received this back as they said they would up date it and send it to me in the post (3weeks later I still haven’t received this) I’ve now discovered a leak in the windscreen just this week after heavy rain and now they won’t answer my calls or reply to my voicemails. If you are seriously thinking of buying a used car then go elsewhere, because if this is their level of service then I find it paramount I leave this review.

"Bmw 3 series "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks guys for my new car really happy with the service.

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"affordable cars driffield"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I left a holding fee on a car and could not get in touch with the salesman at affordable cars driffield for a week then i was told it was in the garage being checked over then could not get the salesman andy for another week was then told the car was ready to be picked up the following thursday at 1 o'clock then wens at 6 o'clock he rang to say there was something wrong wit the car after three weeks in garage he said he would phone me next morning i had to phone them only to be told he was not at work and the car had gone to auction i had spent £15 for a check on the car and £25 admin charge to change my insurance do not trust these as it will cost you money i connot leave minus stares so i have had to leave 1.

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+4 Found this review helpful
"Pleasure to deal with"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am always sceptical when purchasing a car from an unknown source. But bought a car from these guys and can honestly say that it was a pleasure dealing with them. Nick the salesman was always willing to talk and everything the promised was done to the vehicle. Will definitely be using and recommending them in the future 5 stars doesn't do them justice

"Great service very helpfull"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t normally write reviews but after the outstanding service I received from nick, Danny and Adrian I felt I really needed to. Helped me from start to finish didn’t even really know what I wanted, Danny was very helpfull and patient with me from start to finish. I wasn’t pushed into anything and was given as much time as I needed. Great lads, great garage, great cars. Will recommend to all my friends

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Dealership Information

Here at Affordable Cars Driffield, we pride ourselves in our extensive range of second hand used cars and vans in Driffield, North Humberside.

Our dedicated team are here to provide the highest level of expertise and advice when finding the right car or van for you and are on hand for any questions you might have.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
60 reviews4.2 out of 5 stars — Rated Very Good
Excellent
46
Very Good
3
Average
1
Poor
3
Terrible
7

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  • Contact Information

    Address

    Affordable Cars Driffield
    40 Exchange Street
    Driffield
    East Riding of Yorkshire
    YO25 6LL

    Get in touch

    01377 272216
    https://www.affordablecarsdriffield.co.uk/

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat 09:15 - 16:00
    Sun 10:30 - 14:00

    Dealership Statistics

    80%
    Would recommend this dealer to family and friends
    13%
    Percent of reviews responded to by this dealer

    Additional Information About Affordable Cars Driffield

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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