Don't purchase a car from here. The 30 day warranty doesn't cover anything and they'll try to pin the blame onto you! Don't get me wrong, Russ who sold me the car was brilliant, really nice guy and very helpful and even stayed late to ensure the payment went through. The issues came the day after I took the car home. I've discovered there are several issues with the car, one being the digital tachometer randomly turning off, a grinding noise on full lock and an air con issue. All of these issues have been raised with Prestige Car Supermarket well within their '30 day warranty' which was one of the selling points for me. Non the less, the car went to a garage that they recommended and was told by them it would have to go to BMW to get fixed as they can't fix the dash. Since I got the car back, communication has been extremely limited until yesterday when I received a call from Paul who is a manager there but I have been told they won't pay for it to go to BMW. He told me that the issues are 'consumables' so aren't covered by their 30 day warranty, it was only a £9k car so what can I expect, the car drives from A to B and that's all it needs to do and now they want to inspect it for crash damage as he's now trying to point the blame on me. The car also still had the previous owners details saved in the computer including his address and phone number so I'm unsure if their 101 point inspection has actually been done to a proper standard. I don't expect the car to be showroom condition and I can understand there being some issues as any car does, the main point is how I've been treated and the un-needed stress it's added to me. Would they treat me the same if it was a £50k car? As I was looking at purchasing a Porsche Taycan from them through my business but won't be any more. Again, the sales part was fab and Russ did a perfect job but the after sales and their "30 day warranty" is not what they sell you it as. Paul has treated me like rubbish and tried to pin all the blame on me. I've now gone through my solicitor to seek advice due to wanting to get the car independently looked at which I'm having to pay for myself which I'm fine with as at the end of the day, it's not about the money, it's the principle of how they treat their customers. The value of the car shouldn't effect this. Not very "prestige".

Personally it wasn't a good experience buying a relatively new car (in my opinion) customer service was okay responded fairly quick and did what was asked. Just a poor buying experience bad luck in not sure. FX18AOE Skoda Superb buyer beware! Bought the car on the 4th January 2025. Car wasn't valeted or washed. Outside was dirty inside was leaves in the glove box. Carpet was ripped in drivers footwell. Bought these issues up with the salesman but he seemed unbothered that a car he's selling is in a poor state. Definitely not in a state for selling. "Oh really I don't know that's the sales team to sort out" 😐 should have walked away then. But I liked the car alot so thought what the heck. Didn't get offered anything for these issues to begin with. Central locking failed on the first day of purchase resulting in the front passenger door not being locked whatsoever. This was definitely how I bought it but it wasn't fixed. Whether they were aware or not I'm not sure. The dealership agreed to pay the bill as it was still within 30 days. I had to pay diagnosis fee. Which I didn't really understand but whatever paid it. Total for this was £667. Dealer paid for it all. Day 10 of purchase Gear box is now in emergency mode. Skipping odd gears and only driving in even gears. Clutch plate issue mentioned by AA. Again dealership agreed to pay for the repairs. At this point I asked the dealer to pay for the diagnosis (which would be number 2 now) and extend the back to base warranty to reassure myself having 2 major issues less than 10 days of ownership. I also mentioned how I'm in two minds about returning the car under the consumer rights act 2015. Had to take 2 days off for work for these issues as I had no car. Dealer didn't hesitate to ask for the car to be returned. Didn't seem like he wanted to keep a customer happy and agree to, which I consider were fair, proposals. Refund would be subject to inspection of the car, mileage and any damage. I really liked the car to be fair. Didn't want to do this. I wondered how I would take the car back as the gears were skipping. Dealership suggested transporter at my own cost. Which is in their terms, fair enough. Later agreed to let me drive the car back and I would not be held accountable for any further transmission damage. AA breakdown report also suggests a clutch plate on its way out. The symptoms I noticed upon test drive were said this is normal for a Diesel Auto compared to my old Manual Petrol. So another issue from get go but dealership either knew of it or didn't know. Who knows.... Overall it was a disheartening experience buying a car. Priced at 12.5k you would think you would be getting something worth your while. Instead I was faced with stress from the car and loss of pay as I missed work to resolve this issue. If the dealer agreed to my conditions of repair I would have kept the car. Make sure you read and check the service history properly especially with these DSG gear boxes. 40k they need servicing. Not 80k as recommended. To be completely fair I got the full refund. It was just the inconveniences stress that wasn't pleasant at all. The hunt for a car continues...

Had a problem, various staff promised to take control the staff left then the next guy denied all knowledge, real lack of care and use of your car while in for work. try to fob pre-sale faults to the warranty company knowing they won't cover pre-existing issues. avoid or risk at your peril. I'll never buy a car or recommend these really shocked by just how bad they treat a loyal return customer

When purchasing a car from Yorks affordable cars branch they sold me a £1000 car lifetime guarantee for cover against any repairs . DO NOT BUY THIS The insurance is a total scam they cover absolutely nothing!!! They blame anything on wear and tear Caroline

Bought a car from these scammers and after 3 weeks of false promises of them fixing the car we’ve been left with no other alternative but to take the car to a main dealer to be repaired