Staff from Affordable Cars Prestige Car Supermarket in response to Great service and very helpful

Always good to hear a review where our team have worked together to find the perfect car for a customer and we do value such great feedback. Many Thanks and we hope that you are enjoying your new car Affordable Cars Team

Staff from Affordable Cars Prestige Car Supermarket in response to Mercedes B Class - 2014 - 26K

Hi James and thank you for such great feedback we hope that you are still fully enjoying your Mercedes Many Thanks Affordable Cars Team

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to VERY FRIENDLY

Hi John its always a pleasure to see a great review and we do like to keep our customers happy. Great to hear that you enjoyed your visit and purchased a great car. Please bear us in mind for next time and thank you for the fantastic recommendation Affordable Cars Team

Staff from Affordable Cars Prestige Car Supermarket in response to How buying a car should be

Hi Kim no pressure hear or forcing products on people that they don't want Many thanks for your kind review and we hope to see you next time Affordable Cars Group.

Paul Dhesi from Affordable Cars Prestige Car Supermarket in response to Disgrace

With regards to this review, we can confirm the HPI report for the vehicle was in the blue pack which also contained the warranty information and service history. When visiting the showroom, it was visible to see the washer jet had been removed and had surrounding accident damage, so had not fallen off which the customer claims! With regards to the tyre pressure light, it was also visible, that every alloy wheel had extensive damage and also to the side walls of the tyres had chunks taken out of them. Customer claimed the wheels were like that on purchase, however we showed him that we had spent £160 on refurbishment prior to the vehicle coming onto sale. BMW HAVE CONFIRMED that the flywheel is in a used, but operable condition considering age and miles on the vehicle. At this point, Affordable Cars Group are not willing to give the customer his money back, as the vehicle is now in a poor condition due to customer negligence. The flywheel is covered under the customer warranty and can be replaced at a fraction of the cost BMW are quoting. To date, no claim against the vehicle has been made. We strongly disagree with this review.

Stuart hodgson in response to Disgrace

I have had a similar experience with a BMW I bought from them - the car developed a misfire within the first week then the management light came on the dashboard - when I called I was met with rude indifference and told to use the (hopeless) free warranty provided - the warranty covers a maximum of £750 per incident - the managed to reduce their exposure by describing some of the engine parts as "wear and tear". Put the car into auction to save anymore aggravation. #avoidaffordablecars, #avoidaftermarketwarranties

Morris Young in response to Disgrace

If you have a problem with this garage check the new consumer law they cannot just fob you off, YOU HAVE STATUTORY RIGHTS that they cannot wriggle out of BY LAW !!!

Paul Dhesi from Affordable Cars Prestige Car Supermarket in response to Disgrace

Stuart With regards to your recommendation to auction a vehicle we are somewhat confused!! The vehicle that you speak about is still in your possession and has not been sent to auction and if it has been sold by yourself the warranty company will need to be notified as you have recently received a payment from the described (hopeless) warranty as you have recently made a claim for the fault that actually happened 3 months after purchasing the vehicle not a week? Now I have looked at the claim and there was a £36 reduction on the authorised claim but this was not due to parts not being covered this was due to the garage where the car was being repaired overcharging an extra £36 for the part more than a main dealers recommended selling price.

Anonymous in response to Disgrace

Paul Dhesi I feel sorry for you, you clearly have mommy issues which is why you're so emotional and unhinged. Look it's no one else fault your manhood is so microscopic, so stop taking it out on innocent members of the public. Get psychiatric help, you are a danger to yourself and the public.

Staff from Affordable Cars Prestige Car Supermarket in response to Professional, humble and helpful!

Thank you for the great recommendation and one thing you will never find at affordable cars is a shady dodgy car salesman as we are very selective of who makes it into our team. Many Thanks and we hope you are enjoying your new car Affordable Cars Team

Staff from Affordable Cars Prestige Car Supermarket in response to Went in and brought a car from max

Thanks for the great feedback and recommendation Affordable Cars Team

Staff from Affordable Cars Prestige Car Supermarket in response to Excellent service and price

Hi James thanks for the great review we always try to be fair with our customers and we hope that you are enjoying your BMW Many Thanks Affordable Cars Team

Staff from Affordable Cars Prestige Car Supermarket in response to Shocking avoid!!

Here are the FACTS. This used vehicle was purchased from our A64 site. The vehicle was in good condition with age related marks and scratches. The customer viewed, test drove an bought the vehicle. A day or two later the customer came back to the dealership with the engine management light on and smoke emitting from the exhaust. We apologised for the inconvenience and assured the customer we would get the car in to our service centre ASAP and provided the customer a courtesy car. After diagnosing a DPF fault our service centre carried out a DPF regeneration seemingly fixing the fault. A test drive of the vehicle was carried out and no faults reoccurred. The vehicle was handed back to the customer. The next day the engine management light reappeared. The vehicle was again taken in to our service centre and the DPF sensor was replaced. After another extended test drive the vehicle was fault free whilst in our possession and delivered to the customer's home. The reason for contacting the customer's partner was because the customer was at work and we were told he had a driving job. When the customer's partner asked for a receipt Max informed the customer he did not have a receipt on him however it was the DPF sensor and if they would like a receipt to contact our service centre and they would be happy to provide one. We could only deliver the vehicle between our working hours. The only other alternative was for the customer to collect the vehicle which we felt was not an option because the customer had already been greatly inconvenienced. The engine management appeared for a third time after the customer had taken collection. We were shocked and apologetic that the customer had yet again been inconvenienced by this issue. We assured the customer we would resolve this issue and should the same fault reoccur we would offer a full refund of the vehicle. As a group we sell approximately 200+ vehicles a month and customer satisfaction is paramount. We took the vehicle to an Audi specialist for diagnostics. They diagnosed an EGR Valve fault which was replaced by our service team and given the all clear. The vehicle was then taken back to the Audi specialist to confirm the vehicle was now fault free to which they passed with an all clear. Upon delivery of the vehicle to the customer's home the customer accused us of scratching his vehicle and causing damage to the alloy wheels and tyres. The customer refused to take receipt of the car. Our Sales Manager Max who had dealt with the customer courteously and professionally all the way through informed the customer he would take the car back to the dealership and the issues could be addressed the following day as this was outside of business hours and there was no one to report this to being so late in the evening. The customer refused to let Max take the vehicle. Max then informed the customer he would take the courtesy car away (which was the arrangement and already had the keys for). The customer became irate and aggressive. Max felt threatened and had to call the police. The police could hear how the customer was behaving and they assured Max they would treat this as urgent due to the customers language and behaviour as this was a breach of the peace. The customer then proceeded to lay down in front of the courtesy car to prevent Max from leaving. Finally after almost 30 minutes of intimidating behaviour the customer let Max leave. A day or two later the engine management light came back on to which The Affordable Cars Group honoured their promise giving the customer a full refund and their original part exchange vehicle back in exactly the same condition. The customer was happy and apologised for his behaviour and thanked Max for all he had done. He even said he would remove this review to which we have messages stating this. A few days later the customer messaged to say his part exchange was scratched on the exterior and interior again suggesting we caused the damage. We did not respond as we have done everything by the book. We acted professionally and courteously at all times. We did not cause damage to the customer's vehicle and we issued a full refund.

Staff from Affordable Cars Prestige Car Supermarket in response to Very good service!

Always a pleasure to receive a great review Thank you so much and we hope that you are enjoying the car Affordable Cars Group