32% Reviews
replied to
77% Recommend
to friend


315 reviews from our car dealer reviews community
Leave a review for Affordable Cars Prestige Car Supermarket
Leave a review

315 reviews from our car dealer reviews community

Leave a review for Affordable Cars Prestige Car Supermarket
Leave a review
"Rich OB"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would highly recommend this dealership, The salesman knew a lot about the car i was interested in and talked me through finance. Gave me a reasonable part exchange price and wasn't pushy. 5/5 stars

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Rich OB

Richard, thank you again for your business. We hope to see you again in the future. Thank you for your review, its good to hear we are achieving customer satisfaction.

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Rich OB

Thank you very much for the great feedback. This is what we aim to achieve every time!

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"Justin"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After purchasing my car I was advised that my car would have sat nav and it was highly recommended that I needed the six months warranty pack and had to pay additional £99 on top of the vehicle purchase price to have this!!! and after having my car a day the sat nav didn't work so I contacted the dealership in York where I purchased the vehicle from they advise me that I needed to go on eBay or ring Mercedes up to buy a satnav module. I was not advised on purchasing my vehicle that I would need this additional module for my satnav to work!!! Not happy about that has it's a added cost of around £400 for the module!!!!!! That's the first problem now onto the next. The salesperson recommended to me that I needed the six months vehicle warranty before I leave dealership after. The salesperson gave me my warranty book and told me to contact them to confirm the warranty, I read in the booklet and was advised by the warranty company that I could cancel within seven days and the warranty company on the phone advise me that I would receive my £99 fee back because it was an additional add-on fee and told me to contact the dealership where I bought the vehicle from and let them know that I was cancelling to receive my money back. The sales people and managers so rude to me over the phone wouldn't let me talk and kept putting me on hold every time it was my turn to talk I am so shamed by this company and the after-care that's they offer at affordable cars in York and Tadcaster is disgraceful of how they talk to their customers they advise me that I wouldn't get my £99 back because it was an admin fee but I advised by your sales person upon purchasing my vehicle that the £99 was a warranty package not an admin fee they will not give me my money back so I'm having to speak to citizens advice about returning my vehicle and getting my money back. Customers of available cars in York and Tadcaster to be careful of these guys hopefully from my bad experience with this company it may help your decision not to go with them.

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+7 Found this review helpful

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Justin

In regards to Justin's review, our legal team is currently pursuing this customer for defamation. The vehicle was NOT advertised with satellite navigation which the court will see the original advert proving this. Also proof the £99 Administration fee was CLEARLY STATED on all adverts.

"Disgusted Customer"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having worked as a car salesman previously, there is a level of service you begin to expect and these fall well short. A rude, almost teenage salesman that barely looked up from his iPad. Extortionate Finance rates just complement the whole experience! Would not recommend to anyone, if this is how they are before the sale, who knows what to expect after! There are plenty more garages where I can spend my 15k on a car!

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Disgusted Customer

Good Afternoon Mr Baxter, after seeing this review last week we were deeply concerned that the Affordable Cars Group had not achieved customer satisfaction. As our sales manager explained on the phone to yourself and your wife the salesman was new at our company and still in the training process. We have taken your review seriously and the salesman in question is now undergoing more training in order to represent our company in a manner we feel every customer deserves. If there is anything we can do to rectify your experience, please contact us at your earliest convenience.

"Joanne Hague"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mini over the weekend and could not have asked for a better experience. I had all the help I needed and everything was explained properly. I was even given a call to see if everything was running well! My sister is on the hunt for a new car so we will be back very soon. Thanks again guys, I cannot recommend you enough

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Joanne Hague

Thank you very much for your kind words Joanne and we look forward to seeing you next time!

"Dave R"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having contacted this company twice to enquire about a car they are advertising, nobody has bothered to get back in contact with me. I count myself lucky, because if this is how the treat potential customers, I hate to think how their after sales service is. Having read the negative reviews of this company since. I have decided to spend my money elsewhere

Affordable Cars group from Affordable Cars Prestige Car Supermarket in response to Dave R

We are very sorry to learn of your disappointment and we cannot apologise enough that we did not respond to your enquiries. We sincerely hope that you consider us in the future as this lack of communication will not happen again. Could you please tell me which vehicle you were interested in?

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"Annoymous"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would seriously AVOID buying a car from Affordable Cars. We bought a car from them which we owned for approx 10 weeks(which we had the car at our house for 4 weeks only) and we had nothing but trouble with this car even after 6 separate inspections in the garage. Their customer service is disgusting. We were lied to on numerous occasions and left with a broken car which you couldn't drive. Thank god the finance company stepped in to allow us to return the car and get away from this awful garage. You certainly get what you pay for, probably the reason their "prestige" cars are so cheap compared to everywhere else. They made the experience extremely difficult and was not helpful in anyway. They have even put the car up for sale and they are well aware it needs £1000 worth of repairs!!! I would not recommend this garage to anybody. It's a shame I am unable to give a zero!! AVOID AT ALL COSTS!!! Go elsewhere and get value for money.

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+5 Found this review helpful

Paul in response to Annoymous

Thanks for your review, it has made me decide to buy from elsewhere.

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Annoymous

We feel this review to be extremely inaccurate. First of all the customer took out finance in their partner's name which is an accommodation deal as the person who took out the finance was not the main driver which is borderline fraud. The customer is right in saying that we took several attempts to rectify a fault which we eventually did. Previously to this the customer lied to us saying the vehicle was sat at their home and wouldn't drive when they were later seen driving the car around. The customer told us on numerous occasions that the car they bought was not fast enough and wanted to buy another vehicle from us. We reimbursed the customer of their payment as we did not want to do any further business with this customer as we believe the car not being powerful enough was a major factor in them wanting to change their vehicle.

"Major"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just purchased a Jaguar Xf at a great price for age and milage. Had it checked today 22 Sept 16 at my local dealer. Full set of green lights in the health and diagnostic check. My experiance100% positive Affordable premium cars. So very true.

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Major

Thank you for your much appreciated business and your kind words.

"Claire"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The reputation for affordable cars seems to be proceeding them, wish I'd heard about this before purchasing a £9000 car from them. I've had it 3 months and now onto our 3rd garage visit, 1st fault took us 5 garages to get it sorted, which yep fair enough they eventually sorted but the car was only 20 day old , a few weeks later another engine malfunction, after having the car around 2 months , took it back to the car garage who was rude and said it was a wear and tear fault..and if they had to fix everyone wear and tear they may as well shut shop its hardly my wear and tear after having a car 5 mins yet it has cost me £200,I'd like to think after apparently servicing the car they'd look into sorting any faults after only purchasing 2 month. to find ANOTHER engine malfunction light appear this morning, more hassle to get the car to a trusting /helpful garage . I've never been so let down by a car purchase , I'd recommend if you purchase from affordale cars you take someone along with you know who's their stuff so your not left with bills weeks after purchase. Mot due in 3 weeks can't wait to see how much that's going to destroy the bank !

Paul in response to Claire

Thanks for your review, it's made me decide to buy elsewhere

Affordable Cars Group from Affordable Cars Prestige Car Supermarket in response to Claire

We are extremely shocked by this review, please contact us at your earliest convenience, as we would like to hear more about your experience and try to get this matter resolved.

Claire in response to Claire

Update- lovely how concerned your last reply looks little does this reflect the real service from affordable cars, since my last comment the cars has now clocked up its 6th engine malfunction, same issue as always that you have apparently fixed twice now, I called today to see if the car can be fixed once and for all to be told by your service garage not to come back and they do not want to see me or the car again. You should be ashamed to provide such terrible service. I'm happy to say I won't be calling or bringing the car in as it is now in the hands of a solicitor and the finance company.

Matt in response to Claire

I spotted a 1 series on auto trader, decided to check out reviews of the company before viewing and now reading these has changed my mind, I'll go elsewhere.

"T Davis"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a BMW 1 Series. The salesman (Dean) was extremely helpful and only too happy to answer, openly and honestly, questions about the car's service history and features/performance and to offer a test drive on an unplanned visit. Deposit was flexible to accommodate finances although no flexibility on the sale price as the vehicle was "priced to sell". Value was in the middle of the range expected for a trade sale. Finalisation of the deal and hand-over of the vehicle was quick and painless. After-sales care was good, with a minor issue being resolved quickly, efficiently and at no extra cost. To date, no further issues with the vehicle and very happy with the ride comfort and performance. All in all, would be happy to recommend Affordable Cars (A19 - Crockey Hill) and deal with them again.

Staff from Affordable Cars Prestige Car Supermarket in response to T Davis

Many thanks for your great review please bear us in mind next time and we will try and get that 5th star Many Thanks Affordable Cars Team

"Richard B"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What an amazing dealer, who is honest, not pushy and selling some of the best quality second hand prestige cars I've ever seen. I took a chance and brought my BMW 530d GT without seeing it as I'm located in south Worcestershire. Before I went Dean was giving me confidence in checking the idrive system on the car to ensure there was no issues and in constant contact with me. After taking a 4 hour train journey to collect I was frankly blown away by my car!!! The description given was totally accurate with no issues and 100% worth the journey. To Dean and all the staff at Affordable Cars Yorkshire keep doing what your doing as your doing a grand job and I will certainly be making the long journey again when my BMW needs replacing. To all the new car buyers out there get up to Yorkshire and buy your new car from these guys as you won't be disappointed. PS, I enjoyed my bottle of wine :)) A very very happy customer.

Staff from Affordable Cars Prestige Car Supermarket in response to Richard B

Hi Richard and thank you so much for a great review. We of course do sell a number of vehicles over the phone and can understand how nerve racking it can be for a customer travelling so far which is why we take our time to make sure that nothing is missed. We hope you are enjoying the GT and will pass on your kind words to Dean. Many Thanks Affordable Cars Team

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Dealership Information

Based in North Yorkshire in a town called Tadcaster, Affordable Cars Prestige Car Supermarket do exactly what their name suggests; they offer an affordable solution to purchasing a used car that will ensure that you are back on the road in no time.

They have up to 100 great cars in stock at any one time and cover a variety of makes and models. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
315 reviews4.2 out of 5 stars — Rated Very Good
Excellent
242
Very Good
8
Average
7
Poor
16
Terrible
42

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  • Contact Information

    Address

    Affordable Cars Prestige Car Supermarket
    A19 Crockey Hill
    York
    North Yorkshire
    YO19 4SH

    Get in touch

    01904 644 440
    http://www.affordable-cars.co.uk

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    32%
    Percent of reviews responded to by this dealer

    Additional Information About Affordable Cars Prestige Car Supermarket

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