I called up to enquire about a car and spoke to the manager of the dealership, I then applied for finance on the car and was told on the Saturday by the manager “Paul” that I’d been accepted. I had to have some discussions and called back in 5 minutes to say I’d like to go ahead with getting the car, I asked if this would secure the car whilst the finance application went through with the respective people, they confirmed this is the case. I had no correspondence from this dealership and was quite simply told the car had been sold (even though they told me it would be held whilst the finance went through), I still had no phone call from this dealership and neither had the finance company to say it had been sold, i then called up this morning only to have the phone put down on me when asking questions as a customer, shocking customer service, do NOT buy from here, especially for something as fragile as cars, chances are you would never hear back if there is an issue with the car down the line.

I went there to ask about a car & got told by some lack of manners kid do one! We're not letting you look at our cars! I wouldn't mind but I was going to leave a £1500 deposit 🙄

My wife and I were apprehensive buying a car completely online during the pandemic and particularly without physically viewing it. The service we received was professional and friendly and included (at a small extra charge) delivery to our home 140 miles away. We wouldn't hesitate in using this company again.

The sales team are good at what they do. They are polite and very customer based. All in good and easy experience.

Bought BMW 520D excellent looking car, could of given a better deal on part exchange but, so be it. Didn't have locking nuts on as described. had buy my own. Valeting was basic standard. Had to clean stains of the seats and cockpit area. (where's my Covid 19 standard clean ???).. Apart from that the cars are great on forecourt by really do give them a good looking over before making a decision looks and be deceiving. small dents covered over, no spare wheel, no locking nuts are described, not fully valeted, etc.. simply take your time and look. the small thing do matter as well, cars are not cheep these days to the common working family

I purchased a Mercedes SLK on 24.6.20, before we arrived I specifically asked if there was a temporary spare wheel or the compressor that blows your tyre up included in the car, to which I was told yes one or the other was present but didn’t specify which. My husband and I viewed and subsequently purchased the car, not checking if the spare wheel or compressor was in the compartment underneath the boot. Getting home we then had a good look at the car and guess what there is no spare wheel or compressor, I rang to ask to ask if it was still at the showroom, but the sales person Andy who served us wasn’t there, he didn’t contact us as promised. To me a mere woman it seems Andy didn’t know anything about the car he was selling, not awfully chuffed to have a basic thing missing from a 41/2 yr old car, and being told it was included. Andy also gave the impression he didn’t give a dam if we purchased the car or not, get a grip Andy this is your job.

We drove 50 minutes after work to view a Mercedes we had seen on their website, had to stop and get a McDonald’s first from round the corner as we had not eaten yet, we pulled up at the dealer to eat it before viewing the car, the owner then came out and asked us to move on. we moved our car and pulled over a little further down the road to finish the food before taking custom elsewhere, but the owner clearly has emotional issues because he followed us down the road and arrogantly asked us to move again. In no way were we blocking the road, I would avoid this man if I were you definitely has a form of small man syndrome!

Tyre had to be inflated for my test drive. assured it would be fixed for pick up, sadly not. Just inflated again. Several days later workshop replaced a faulty valve but not the locking wheel nut. I complained, was told it must have been stolen! I am sole driver or its locked!!