As it all started with a simple phone call to find out if the car that we saw and liked on autotrader was still available everything went smooth from then onwards - test drive, spoke about finance options, explained how everything works around finance agreements and more important the increase in rates from bank or england ( which I was shocked to see how much Mihai knew about ! ) then proceeding with the application which came back as successful within 35 minutes, signed documents and less than an hour from out arrival at AGB we drove back home and pack for our weekend trip to Cornwall in the car we purchased from AGB.

Bough an X5 from AGB. Had a small issue which they addressed in a really great way. They gave us a 7 seater car whilst they worked on the X5, replaced a number of parts that they were not happy with, communicated really effectively all the time and were just decent honest people. I'm now looking at buying again because of this. I've dealt with many garages over the years, and none of them have ever been as approachable and reasonable as these guys. The car industry should take note. This is the best way to get repeat customers!

Our experience with AGB wasn't great. We purchased a vehicle from them in Oct 2021. Around 2-3 weeks after we started driving it we noticed issues, some little issues, some big. Car had an automated boot lid, this would only open half way then stop, 12v socket in front didn't work, the washer bottle had to be constantly topped up because it leaked - these are the minor issues which we sorted out at our own cost at a local garage. Some of the major issues are it was incredibly sluggish to start from cold and would often cut out initially, having to re-start it several times, it also had some kind of a gearbox fault with the dash screen intermittently reporting that there was an issue and to get it serviced. After lots of back and forth with Mihai at AGB, with him promising a courtesy car, due to us being a 3 hour round trip from him, an offer which he subsequently rescinded citing that the BMW 3 series he promised "Had an oil leak" - Surely you'd just get it fixed!? He agreed to look at and potentially repair the faults with the vehicle. We took it to them, they had it for around 10 days, Mihai was cagey about giving details to what the fault was or providing any written paperwork to show what had been repaired. Eventually I ascertained that it was a glow plug relay, and a number of valves in the auto gear box, along with a few other items. We returned to collect it, completed a test drive which seemed OK, however the vehicle was disgustingly dirty inside, with big muddy foot prints in both foot wells and sweet/drink wrappers left inside, as if they'd be using it to drive around. Surely you'd get someone to clear the vehicle, as a gesture of goodwill, or at least not to leave it in a worse state then when the customer dropped it off. We took the car back home and within 3 days the same issue with the gearbox had recurred, with it going in to a limp mode. I informed Mihai of this, and said that we had lost confidence in the vehicle and no longer wanted it. He told me that he had another opportunity to repair it and that I should bring it back to him. As I couldn't afford to do another 3 hour round trip twice, and coupled with the potential 10 day car hire cost, I informed him that the law says within 6 months he has 1 opportunity to repair it and if the same problem recurs then the customer is entitled to a full refund. I refused any further repairs and told him to either collect the vehicle or I would take further action. On several occasions whilst either speaking to or being at AGB, Mihai told me, when I'd mentioned returns/refunds & the law surrounding it, that within the last few years 5 people had taken him to court and he had won each time - This probably isn't something I'd even boast about if it was my business. The fact that you've had a number of dissatisfied customers, so much so that 5 of them have had to take you to court is a big red flag for me. If you're considering buying from AGB cars, my advice would be to think very carefully, I'm sure some of the vehicles they sell are fine, but for those that aren't the aftercare/customer service is what let them down and for that reason I've given them a 1 star and would avoid in future.

What a great bunch of people! Friendly, helpful and they kept their promise on everything agreed : service, mot & free delivery. Would come back again

I have purchased my audi a8 end of april and I can happily say that it is the best car I have ever purchased - they had it MOT'd, serviced and delivered for FREE 100 miles away! All these plus the videocall prior to purchase have made me feel confident in spending over 10k online for a car I have never seen!

BY READING ALL THE BAD REVIEWS ON THE CAR DEALER WEBSITE WE WERE A BIT CONCERNED ABOUT BUYING OUR CAR FROM THEM! ALL I CAN SAY NOW ABOUT THEM IS PROFESSIONALISM, TRUST AND QUALITY! I`VE PURCHASED A ML250 FROM THEM, THE CAR HAD 2 SCRATCHES( WHICH THEY FIXED FOR FREE)! I HAVE PAID THE DEPOSIT, THEY DONE THE SERVICE FOR THE GEARBOX AND ENGINE THEN DELIVERED THE CAR TO ME! I HIGHLY RECOMMEND THEM! DON'T BE SCARED ABOUT 1 STAR REVIEWS SEEN IN HERE, PROBABLY THER ARE FRUSTRATED POOR PERSONS WHO TRY TO GET A NEW CAR WITH £1000, AND HAVE A LIFETIME WARRANTY! I WILL BUY MY NEXT CAR FROM THEM DEFINITELY!

Worst customer service, bought a car for 22500£ asking prices with 3 months warranty, drove 1 day and problems started… intercooler, drive shaft, engine mounts. These guys refused to pay bmw prices and made me get copy cheap parts. Then they refused to pay the full amount saying i ruined the car and is my fault and that there’s a limit cap which they never mentioned before. DONT USE THEM THEIR CUSTOMER SERVICE IS THE WORSE YOU’LL EVER GET!