Just managed to finally get a refund for being missold a vehicle bought from AK Pro drive. It took several emails, letters, phonecalls, a court hearing, law enforcement agents and a lot of patience to get my money back. My advice is to stay far away from this garage. The vehicle I bought was dangerous and clear attempts were made to conceal the true damage. If you have fallen into the same trap I did, there is always the legal route - perservere! Should you have missold a vehicle too, don't forget to report it with trading standards. What bothers me most is that not only could this vehicle endangered my life but potentially other road users too.

I bought a Nissan qashqai 2020 from this company. 6 days later everything started going terribly wrong. I took it to a garage and they picked numerous faults. I send the diagnostic video from the garage to AK Pro Drive. They told me they will pick the car up to fix it. It’s been 36 days now, they blocked my phone, when I call with a different phone number they will pick, as soon as they realise it’s me, they will hang up. I have now hired a lawyer to take up the case with them as my £13,000 is at stake. Please don’t make the same costly mistake like I do. I have contacted my bank which advised me to contact the police. I will do that too. They have now been served with a formal complaint letter. Now waiting for 14days before moving forward to next legal action. Formal Letter of Complaint: 2020 Nissan Qashqai 1.3 DIG-T Acenta Premium DCT Auto 5dr SUV Petrol AUTO.   On 20Th of August 2021, I bought the above car from your company. On 26th of August 2021, [SIX] days after purchase, it developed a serious fault. These diagnostic faults, I have made you aware of throughs emails, text messages, telephone calls and videos. I have also forwarded the garage diagnostic check video showing all the listed faults to you. On the 6th of September, you said the car will be picked up to be fixed, since then no one has been in touch with me. My calls and emails and text messages are completely ignored. These are listed below: • Loud cracking noise related to other undiagnosed issues, • Non-original radio fitted and incorrectly configured • The condenser is bent and leaking, • Wiring harness not secured and wires exposed, • Bolt missing intercooler pipe unto fan housing, • Oil pump connector broken, • Front grill incorrect, • No camera, • Back left door handle pulled out along with the wiring • Right back door does not open • No gas in system, • Intercooler missing rubber mount and broken mount, • OSF wheel arch trim broken, • AC pump connector broken. • No spare key provided contrary to the advert listing specification • No user manual provided contrary to the advert listing specification • No tyre kit provided contrary to the advert listing specification. Section 9, 10 and 11 of the Consumer Rights Act 2015 require you to supply goods of satisfactory quality, that are fit for purpose and which are as described. The problem described above shows there was an inherent defect in the car at the time of purchase. You are therefore in breach of contract.   In these circumstances I am entitled to a repair or replacement.   Please note that liability for substandard goods cannot be restricted or otherwise excluded, pursuant to s.31 of the Act, despite any terms and conditions to the contrary. To be clear, these rights act independently of any guarantee that may or may not have been provided in respect of the works.   Under the Consumer Rights Act 2015 remedies for breach of contract MUST be performed within a reasonable amount of time, without significant inconvenience to me, with you bearing all necessary costs.   I have already sought legal advice from Which? Legal on this issue.   I look forward to a satisfactory response within 14 days in response to this claim for a repair/replacement.

Great communication with these! Kept me updated about everything and answered all questions needed. Wanted extra pictures of the Honda Civic I bought and wasn't too much trouble! Car body work was exactly how explained and very clean with no visible digs or scratches as described! A very quick delivery down to Cornwall for me 😊

Very helpful and understanding when trying to purchase a car from 270 miles away. Sent lots of pictures and videos, answered any questions we had. Kept me up to date with all developments during the purchase and delivered the car to my door. Would recommend to others for future car purchases. Thanks again!

From my initial contact with AK PRO DRIVE to the arrival of the vehicle at my home there was excellent communication between us. Any question I had were handled promptly and thoroughly. The Part exchange price offered to me was very good and this enabled me to complete the purchase without a lot of silly haggling. They offered free delivery ,saving me a 500mile round trip! I was very surprised when they told me the car would be with me the next day! Their customer service has been excellent thoughout and based on my experience as a buyer I would highly recommend them to anyone who asked me. This has been best car purchase experience I have ever had

Service excellent. Staff went out of their way to help. Vehicle very clean and was driven away same day as viewed. Would definitely recommend this garage to others.

Absolute pleasure to deal with. Easy going and honest. Car was delivered promptly the day after payment was made with a big smile and very friendly driver. Would highly recommend these guys for fair price and honesty. Thankyou :)