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After many days looking and traveling to cars, being let down and just plain disappointed with lack of service and miss leading adverts. It was a pleasure going to Alan tully's car was in my opinion was not as described it was better! The the guys working there were a professional and knowledgeable outfit. Was so nice to meet a genuine car dealership after being let down at so many others. Thasks for a pain and hassle free transaction.
Purchased a BMW 335i back in December found the dealership friendly and helpful. Had a small problem but it was sorted out very quickly. Nice to deal with a professional company. Would highly recommend 5 stars
I haven't bought a car from this dealership, although I have e-mailed them twice to inquire about a car on the website both times leaving my number and asking them to call me, as yet NO call back. Perhaps they're really busy or think I'm a tyre kicker, they couldn't be more wrong, I'm a genuine customer with cash in my pocket. Having spent all that money on advertising its amazing they don't respond. Someone needs to check they're email more. Anyway I'm going to give it one more go but I doesn't give me confidence in them if they can't reply to some one who's looking to spend money, what level of response I could expect if I had a problem after the sale. I let you know how it goes. PLH
Mr Hammonds in response to Mr Hammonds
Updated. 30mins after this post Mr Tully rang me at home and his reason for not contacting me were fair and genuine, I will be visiting his show room this weekend. So revised score on customer contact 5/5
I've now bought two cars from this dealer (BMW 3 Series and the latest a VW Touareg). Really easy to deal with, no salesman nonsense. Cars were really well presented, both at viewings and on collection. Will definitely be using them again.
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Bought a 2010 BMW 1 Series 116i Sport. Car is fantastic and the staff were all excellent and very professional. 5 Star.
I found the dealer to be very fair, honest and helpful throughout the purchase of the car. Very fair on trade in price and very honest about it. I found the car I wanted and it was very clean and had just been serviced prior to me purchasing it. All in all a very pleasant experience and I would recommend to other people
I found this dealer really genuine. They took the time to help me get acquainted with everything before my long journey home. The car was spotless when i went to collect. Well worth the long trip and I will recommend them to everyone I know.
If you are in need of honest, reliable and knowledgeable advise, when looking for a car, then get in touch with Alan or Joe at Alan Tully Cars. We recently bought our family car; a Grand Renault Scenic Megane (which we love) from them and from start to finish they provided nothing less than first class service. Nothing was to much trouble and the whole experience was painless. We would thoroughly recommend them without any hesitations. Thanks again!
Please please do NOT buy a car from Alan or Joe!! I cannot stress that enough, unfortunately it is too late for me to heed that advice and if I can stop someone else buying a car that has a lot of faults I hope I can. Myself, my husband and child went to said garage and bought a BMW 1 series, which Alan and Joe knew was for myself and my son to travel about in( woman and child) on the surface Alan and joe seem very nice and helpful but after a test drive of car, we noticed an oil smell when you started it and the exhaust was blowing, they told us they would look into it and sort it out before we collected the vehicle, the next day we were contacted by themselves and said it needed a new PDF unit and as it would cost too much they would be prepared to pay half the cost to have it sorted!!! In hindsight I realise we should of walked away but we were against time getting a vehicle and needed one ASAP.. So we paid half once we collected the car and were told the paperwork to state the work had been done was at the garage and as they were shut they would forward it on to us.,, the car seemed fine for a month but the smell and blowing returned!! After numerous phone calls to them and been fobbed off that the paperwork is in the post!!!!! What for 5 months!! We took the car into a reputable garage to be serviced to be told the work had never been carried out and would cost about £400 to do!!! So not only gave we been lied to and swindled out of paying half for work that has never been carried out .. We now have to pay again to get it fixed!!!! I'm sure if Alan or Joe ever read this they know who we are but I bet they will never contact us!! Do NOT BUY from them!! Donna Cooper Derby!!
Joe Tully from Alan Tully Cars in response to Donnatella
Hi Donna, Sorry to hear that you feel you have had a bad buying experience with ourselves. I usually do not reply to the reviews the customers leave, but in this case I feel that we have been unfairly judged. You bought a BMW from us which we had a new dpf fitted at the time of purchase. I agree that we did not send the invoice with in the first month, as we pay our invoices monthly. Once you rang and asked for the invoice, Oliver our mechanic which we have used for 30years and are very reputable in Nottingham, sent the invoice to your address. At the time you were moving properties, and once sent we have not heard anything from you, which is now 4 months. As we have not heard anything from you, we assumed the invoice was received for the work that not only you, but our selves have paid for, and was carried out, with evidence of the invoice. You never made contact with us since, so this is the first we have heard that you have had a problem with the car. Since hearing this today, I have rang your husband and informed him that we will send the invoice for the work carried out when you bout the car, and also make a contribution to the problem you have had, which once again we have never been told about, until reading this review. My telephone number is 07891616277. If you wish to actually contact us, I will happily resolve the issue. Regards Joe Tully
Donna Cooper in response to Donnatella
Thank you Joe for finally getting back to us and I'm only sorry that it took me to place a review on here for you to contact us. I would like to address some of the unfair points you raise... We bought the car in August 2015 and didn't actually move until mid November 2015 which is 3 months and in that time we never received the said paperwork, my husband contacted you several times in that period to chase the paperwork, so that we had proof that the work had been carried out, we were told that it was in the post, or that you'd email it to us... There was no mention of a man called Oliver that was to be sending it to us as you stated in the phone to my husband yesterday. We have even placed and paid for a 1 year redirection with Royal Mail before we moved and also have a neighbour collecting any other mail for us. So please tell us what we are meant to think when we have never received it and after contacting you it's never materialised.. We then take it to be serviced and are told the work was never done... Please tell me what we are meant to think??? As we have been fobbed off previously and my husband did phone you on 2 other occasions and you admitted yesterday to my husband, you had 2 missed calls from him and never contacted him back, I feel iam more than justified to write this review rather than try again to contact yourselves to not get a response or to get its in the post!! Im the customer and should not have to chase you repeatedly for the invoice. If you would like to contact the garage we had the car serviced at to verify all of this then I can pass there no onto you?? And thank you for the comment of contribution, we will have to see if that happens.. Donna Cooper
I have owned many different cars and purchased from many second hand dealers and can honestly say this was the best car buying experience yet! A very professional, trouble-free and excellent service from Alan Tully and his team. They are helpful, honest and great people to do business with. They delivered my car the week before Christmas to the South Coast, which I was very grateful for as couldn't spare the time to drive to Nottingham to see it - I have never bought a car before this way and naturally was a little apprehensive. I needn't have worried as everything was fine, the car was just as described and I was happy to purchase it. I am delighted with my new car and have been assured that if I have any questions I can contact them for help. Wishing Alan and his team a very Happy New Year from a very happy customer.
Nigel Bareham in response to HappyDusterOwner
I brought a S type Jaguar, best car I every had, Alan Cars, are honest, and the cars are excellent, when I am ready to change, Alan will be the only one to go too Excellent
Alan Tully Cars is an Independent dealership that is based in Nottingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Alan Tully Cars
25 Little Tennis Street
Nottingham
Nottingham
NG2 4EL
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