Mark Williams from Aldridge Car Company in response to Awful company to deal with

A review is meant to be constructive criticism to allow business to gather feedback and improve the customer service given. I am bitterly disappointed that you feel the need to list so many comments about me personally when all I did was assist you in buying a new car. 1. You requested an out of hours appointment knwing that we close the business at 17.30 Monday to Friday, from memory I did not leave the premises until 19.30 after you viewed and test drove the car. 2. I always try to involve everybody in the sale and was openly explaining the benefits of extended warranty to both of you and I never once used the phrase "engineering" 3. You wanted to consider the purchase overnight and we agreed that you were to conatct me the following morning to finalise the details regarding the purchase. ( At no point during your visit were you put under any pressure to purchase the vehicle that evening, even though I had used my own personal time to allow you to view the vehicle due to your work commitments) 4. I received a call on the following morning from you wishing to place a deposit on the vehicle, a collection date was agreed at that point. Payment method was fully explained to you, to which you acknowledged. 5. You were sent a copy order form the same day via email which included our bank details. 6. All reputable company's have terms and conditions relating to payment which they ask customers to refer to and these were explained to you. 7. We fulfilled all of our contractual obligations in relation to the purchase of the vehicle, all of which was detailed on our order form, which you received a copy. 8. The day before you were due to fulfil your contractual agreement to purchase the vehicle, you decided to cancel. 9. Despite you placing a £200 deposit and failing to complete your contractual obligation with the company, the Managing Director authorised an ex gracia refund without delay. In my opinion, anyone reading this reply would clearly see the decision was taken to allow you to take your business elsewhere.

Gavin Maitland in response to Awful company to deal with

They don't take visa debit because you can recover this when they sell you a lemon (which they will) By getting you to pay into their Bank your bank can't reverse it - I urge anyone to walk away DO NOT TRUST THIS COMPANY

Meg Lenthall in response to Awful company to deal with

Philip Porter now owns Autohaus Select and not Aldridge anymore and just like one of the other reviews said, Philip Porter of Autohaus Select is carrying out a Visa Debit chargeback on our company as he knows how to get his money back rightly or wrongly. He is a horrid man running a second hand car sales business in a manner that is extremely questionable. Funnily enough, you cannot leave any reviews about his Autohaus Select business except only on Auto Trader which is linked to his website, and I assume he verifies them, as he has the most glowing 5-star review page traders can only dream about - what a sales guy! But you do a bit of digging on the website and you can soon work this chap out for yourself! Good luck with any purchases from Philip Porter. Do your RESEARCH first on his previous businesses before you buy and check out how good his warranty really is.