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Really great service from this dealership. I purchased a Vauxhall Insignia back in August and I have only had one very minor issue with it which the dealer was happy to sort immediately. The car was a very good price and the service and aftercare has been brilliant. I would definitely recommend this dealership to anyone.
Reviewer has confirmed their email address
I have never bought a car before and was worried about being swindled in order to pay more as I was not knowledgable. However, Phil was so helpful and kind, he gave me advice and helped me make my mind up. The car was brilliant and ran beautifully and was a very decent price. Could not be happier with my purchase and with the service I received. Definitely would recommend to friends and family!
Unknown from Aldridge Car Company in response to Rachel
Hey Rachel Great to see your comments , I'm so humbled by what you've said thank you very much. If there's anything I can do to help you in the future big or small please ask. Thanks Again Phil
I don’t normally make comments, but I have to say a big thanks to Phil and his team at Aldridge car company, I’ve had my car for about 4 months when a problem arose, so I called Aldridge car company, they recommended where I should go and how to claim on my AA warranty, I was worried at first, but Phil was great, he when out of his way to make sure everything was done and in the end I didn’t have to pay a penny. Thanks again
Philip Porter from Aldridge Car Company in response to Tony
Hi Tony Many Thanks for your comments they are much appreciated I'm really pleased your happy with the service you have received Please let us know if theirs anything else we can do for you in the future...
Rang up few days before stating that I wanted to check out a car, and again on the day to double check. The guy said it was fine to head down. Turned up, was kept waiting a good 20 mins whilst he dealt with other customer. Finally spoke to us, seemed a bit off handish but thought little if it. Went out to car with him, said cash only which is odd as says debit accepted on website, and spoke of part ex also. Started the car for us, after we inspected it we asked for a test drive. Was adamant straight away that wasn't possible (no explanation) and stated that I could drive it when I buy it. I have never known a car dealer disallow a test drive. Very odd. Left us to it and went back into building. We went back inside to office and started to explain that I couldn't in good faith pay cash outright for a car I haven't test driven even though it seemed great. Before we barely started speaking he held up his hand interrupting stating that he wasn't interested in excuses and if we didn't want it fine. Very odd, no attempt to negotiate or anything. As you can imagine left very disappointed and frustrated at his unprofessional and unhelpful manner. I rarely write reviews but had to let others know of this places practices before dealing with them. Can't recommend enough you stay away from Aldridge Car Company unless you want your time wasted.
Reviewer has confirmed their email address
Phil Porter from Aldridge Car Company in response to Ben
Having read your anonymous review it seems to me that if you felt so strongly about the way a member of my staff dealt with you during your visit to my showroom . It would have been much more constructive to have given me the owner of the company a call so that I could of dealt with your complaint more affectively . I have many happy customers (that like you have already stated ) would not normally leave a review but would give there sincere and honest opinion as to the way they were dealt with to my face . May I suggest next time you decide to trash an otherwise excellent company on a review site such as this one anonymously! you might take the trouble to contact its owner first giving them a fair chance to right the possible wrong......
Ben in response to Ben
The situation I experienced made me hesitant to have contacted you directly. I have only just seen your response to this review. I fail to see how this 'wrong' as you put it would have been dealt with. It was obvious your colleague had no interest in conducting business with me, and informing me of such before the journey would have saved us both a lot of time and effort. Everything I said stands. I was kept waiting, experienced nothing buy disinterest from your colleague, and tried to be sold a car I wasn't allowed to test drive (!) without any explanation. I have never known such a ridiculous attempt at selling a car. Frankly it's nothing short of laughable. This behaviour from a company that is meant to sell cars can generate nothing but negativity from me, and quite understandably I'm sure you'll agree. If honest feedback is called "trashing" by you, as your response suggests, then I suggest you take some lessons in conducting customer service. I'm sure your colleague at least would find it most beneficial.
Phil porter from Aldridge Car Company in response to Ben
Hesitate !!! That really seems a very strange thing for someone how is still anonymous to say bearing in mind you felt strong enough to leave anothet reply .... As I said quite clearly to you in my previous response to your REVIEW if you had and clearly still have a problem with the level of professionalism that the member of my staff gave you on the day of your visit then surely the right think to do would be to pass on your feeling directly to me the owner Considering that you made such a long journey to visit my dealership .... Please feel free to discuss any issues you still may STILL have with me or ANY ... member of my team by calling or e-mailing me directly Phil Porter ...
Just purchased my new car from Aldridge car company. This is the third car I have bought from them over a five year period and as always was very pleased with both the car and personal service received.
Aldridge Car Centre were very good, I purchased a Jaguar xtype and I'm very pleased with it. My only gripe is they don't provide a warranty with the car so I had to purchase one at extra cost. Other than that the dealership handled the sale well and I'm happy with how the sale turned out.
Reviewer has confirmed their email address
I traveled a long way to Aldridge Car Company. We agreed on a price over the phone and when I arrived they would only accept sticker price which was disappointing. There was a couple of other things that hadn't been done such as an MOT which they said they would do if I left the car with them but having traveled such a long way this wasn't really an option. Overall I'm happy with the car but they let themselves down with these issues.
Reviewer has confirmed their email address
Aldridge Car Company is an Independent dealership that is based in Walsall. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Aldridge Car Company
Anchor Road
Walsall
West Midlands
WS9 8PT
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