Alexander from Alexander Daniel & Co Ltd in response to Nick

Dear Mr Vine, We are very sorry to hear that you weren’t happy with the service you received from Alexander Daniel. We are an honest company and are keen to clear up any misunderstanding. As a company we hold a consumer credit license which allows us to arrange and settle finance through any finance house. We are strictly governed by FCA legislation and cannot sell a car with outstanding finance. In addition, no finance company would lend money on a vehicle that already had finance outstanding. We also offered to provide you with a letter from the finance company to prove your vehicle was finance free before you paid the outstanding amount. We have been completely honest and transparent about this. We regret you felt have had to leave negative feedback online and I sincerely apologise if you felt you were mislead in any way. This was a result of poor communication within our company, rather than a desire to mislead you in any way. We have addressed this as a learning point for our business so this situation never arises again for any future customers. We know you really wanted the vehicle and we were keen make this happen for you, so it is a pity we weren't able to come to an agreement as it was a great car. We pride ourselves on fantastic customer service and are sorry you feel we didn't hit the mark on this occasion. If you would like to discuss this in more detail you are more than welcome to call me on 01625 522211. I hope you have a happy Christmas and wish you all the best with raising finance and your search for a new car. Best wishes, Alexander (Director)

Alexander from Alexander Daniel & Co Ltd in response to really good service

Thank you very much for posting your review. It's always good to hear from our customers. We are pleased you are happy with your car. If you have any queries about your vehicle in the future, feel free to get in touch as we are always happy to help. Best wishes, Alexander