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Well what can i say bought a car cash, mot failed the day i picked up and then passed hours later Clutch goes 3 months after i bought it even thou i did phone and say it wobbles after 70mph Clutch repaired i had to pay half labour now i need a new clutch because the dual mass is knackered which should of been replaced when the clutch was done now i have to find a 1000 pounds to fix what he knew was an issue with the car 3 month warranty given any longer bed of had too pay , bent comes to mind steer clear im single parent and trusted this seller
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Alexander from Alexander Daniel & Co Ltd in response to A disgrace
Dear Tara, We are sorry to hear that you were not happy with your car. The nature of ‘pre-loved’ cars means that as the years go on and mileage increases, additional maintenance can occasionally be required. This happens infrequently, but when it does we are here to help. It is a huge disappointment to us that you had problems with your car and we sincerely apologise for this. We have tried to help every step of the way and even though your warrenty had expired, we were happy go the extra mile and pay for a brand new clutch, plus 50% of the labour cost to get your car fixed. We carefully source well-looked after, low-mileage vehicles from main agents. We also complete a full pre-delivery inspection on every vehicle before it is sent out. This policy generally works well as the majority of our customers are happy with their vehicles. We have many customers that return time and time again. We are genuinely very sorry to hear that your vehicle has turned out to need more maintenance than most. We like the opportunity to discuss this with you to see if we can assist further. Please feel free to call us on 01625 522211 - we are happy to help. Best wishes, Alexander (Director)
STAY AWAY DO NOT BUY FROM THEM DO NOT BUY FROM THIS DEALERSHIP BOUGHT A RANGE ROVER SPORT 24.04.21 YY10HWP and was riddled with problems from the start, wouldn’t issue a refund 7 days after purchase after he’s had it 6 days in a ‘garage’ for repairs, his salesman told me I could have a full refund under the consumer rights act 2015 but Alexander himself refused to issue the refund and threatened me in many ways. 4 weeks later after solicitors got involved I finally got my money back and has cost me a fortune in bills. No apology or anything off these clowns. COST ME A FORTUNE IN SOLICITOR FEES TO GET MY MONEY BACK 4 WEEKS LATER! Told my solicitor to ask me nicely not to leave a bad review or I wouldn’t get my money back. This is how they keep 5* reviews.
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Alexander from Alexander Daniel & Co Ltd in response to DO NOT BUY FROM THIS GARAGE
Dear Adam, Firstly, I would like to take this opportunity to unreservedly apologise for your upset. We did not mean to annoy you and are sorry that we let you down. After purchasing the car you told us you found a problem with the keyless lock. We did our best to resolve this for you, but neither our garage nor ourselves could replicate this fault. You therefore chose to hand the car back to us a week after purchase. I wholeheartedly agree that your refund should have been processed sooner. Under normal circumstances, this would have been done quickly and without quibble, however at the time, I was a new parent to my 4 week old baby boy. We are a small family business, so taking time off work to support my family, combined with sleepless nights, meant that I took my eye off the ball. I would like to apologise once again for the upset this caused you. You will be pleased to hear that family life is now much more settled and I am the proud father to a rambunctious toddler. Readers will see glowing reviews from more recent customers, which give a more accurate reflection of how we conduct business under normal circumstances. We hope you were able to source a suitable alternative vehicle and wish you all the very best for the future. Best wishes, Alexander (Director)
Very pleased with the service I received today. I believe your customer service could be enhanced based on my experience. I would be prepared to recommend Alexander & Co if you could pick clients up at the airport and put a quarter of a tank of fuel in the vehicle.
Alexander from Alexander Daniel & Co Ltd in response to Trevor Bannister
Dear Trevor, Thanks for taking the time to post your feedback. We are more than happy to pick up clients from Manchester Airport or Wilmslow train station (which is on the West Coast Main Line). Our clients travel from across the UK – as far as Scotland, Cornwall or London and this is a service we regularly provide. Thanks for your suggestion on the fuel, we are always looking for ways to improve our service. It’s also great to hear that you would recommend us to others. We hope you enjoy driving your car! Best wishes, Alexander (Director)
It seems only good reviews are kept elsewhere but looking at the reviews on here it seems others have had a similar experience at Alexander Daniel & Co. Seemed like a great guy to deal with but the car wasn't ready when agreed. Loads of excuses, messed me about, wouldn't return calls. I had it serviced immediately with a reputable garage who picked up issues that should have been spotted on the MOT. I was offered a back street garage to deal but paid for the work to be done properly etc. Having bought many cars new and used this is probably the worst experience.
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Alexander from Alexander Daniel & Co Ltd in response to Disappointing
Dear Anonymous, Thanks for taking the time to post your feedback. We are sorry to hear that you weren’t happy with our service. Without knowing who you are, it is difficult for us to be able to assess what has happened and how we can resolve this with you. Your review says that we offered to fix the issues you had uncovered. This is something we offer for all of our clients as part of their warranty. We have been in the industry for many years and partner with a local firm of mechanics who we trust implicitly. The garage is indeed tucked away, however it is in the beautiful Cheshire countryside and has a fabulous reputation locally. We are also sorry if you feel we weren’t as on the ball as we should have been. If we knew who you were, we might be able to give some insight into why this happened. We are a small family-run business and pride ourselves on exceptional customer service. If you do have any problems with the car, we urge you to call us on 01625 522211 and we will be more than happy to help. We hope you enjoy driving your car for many years to come. Best wishes, Alexander (Director)
I purchased a rav4 from Alexander Daniel & Co and in the 4 months that I've owned it it's been in the garage three times, to start with it needed a new timing belt, a few weeks later the car broke down resulting in the rac being called, it was taken straight back to my local garage and one of the break shoes was completely shattered, it needed shoes, discs and pads, four days later I could smell burning burning, back to the garage again, this time it was the handbrake cable, the garage advised me to get rid of the car due to really bad corrosion underneath the car, they said it looks as if it's been in salt water!!! On the website it says prestige cars, that's a joke, I have now gone to which whom are advising me on my rights, I have also written to Alexander Daniels if it's not resolved then I will go to a appropriate ombudsmen as the car is not of satisfactory quality.
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Alexander from Alexander Daniel & Co Ltd in response to Absolutely awful
Dear Julie, Thank you for your feedback. We are disappointed to read your review. We care about our customers and want you to enjoy driving your car, so are dismayed to hear about your experience. To ensure quality, we carefully source low-mileage vehicles from main dealers. We also complete a full pre-delivery inspection on every vehicle before it is sent out. The nature of working with ‘pre-loved’ cars means that occasionally vehicles can develop a fault after you have driven off the forecourt. This happens infrequently, but when it does we are here to help. It is a huge disappointment to us that you had problems with your car and we sincerely apologise for this. We have tried to help every step of the way and, in line with the terms of your warranty, paid for all remedial work with no quibble. We are pleased that your car is now fixed and hope you enjoy driving it in the future. If you would like to discuss this in more detail, you are more than welcome to call me on 01625 522211. Best wishes, Alexander (Director)
Looked at a car, test drove it. Liked it. Asked Alexander Daniel & Co to mot it the same day. They didn't contact me so I phoned and was told they couldn't get it motd until several days later. They never bothered to call me. I had to chase. The mot was due to be done on the Tuesday and they were to call me and we do the deal and I buy the car. Due to their lack of customer service and failure in promise to me, I decided to call Monday to check all was on for tuesday as I was selling my car Tuesday and couldn't be without a car. Was told mot was still on for Tuesday .. However due to people being in touch, they decided to raise the price significantly.. I hadn't put a deposit on the car so there was no legal hold on it for me. Needless to say I wasn't happy and didn't buy it. I write this review to allow you to draw your own conclusions... I have stated the absolute truth. The facts are towards me: They failed at meeting their promises. They failed at communicating Money came before my customer satisfaction and care. Again I remind you, I do not tell you how to think. Draw you on own conclusions .. Remember this was pre sale, makes me wonder what their post sale would have been like.
Alexander from Alexander Daniel & Co Ltd in response to Terrible
Dear Anonymous, We are sorry to hear that you weren’t happy with the service you received from us. We know you were keen to buy this car, so it’s a pity that we weren’t able to make this happen for you. We do our utmost to make sure all of our vehicles are in good working order before they leave our premises and give all of our cars a thorough pre-sales inspection. As part of this process we discovered some work that needed to be done on the car before we were happy to sell it. We work on tight profit margins, so were forced to increase the price of the car slightly to cover this. This information should have been relayed to you, so I apologise if this detail wasn’t conveyed. The additional work meant that the MOT was delayed. For this reason we were unable to finalise the sale of the car with you whilst we arranged to get the work completed. We apologise if this caused you any inconvenience, however it was only because we were trying to get the vehicle in perfect condition for you. We prioritised your safety over our profits and are sorry if this meant you didn’t have the purchasing experience you were hoping for. I would like to thank you for your feedback as this helps us to shape the way we communicate with our customers moving forward. I wish you all the best in your search for a new car. Best wishes, Alexander (Director)
Bought my car from Alexander Daniel & Co a year ago now and the service was great but the car not so great! It's just had problem after problem and I wish I had never purchased it! From engine fault lights, faulty window regulators, it needed a new water pump, brakes are on their way out and now it has an airbag fault on it! If I could return the car I would!
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Alexander from Alexander Daniel & Co Ltd in response to Lovely garage, car is a lemon!
Dear Kirsty, We are sorry to hear that you are not happy with your car. The nature of ‘pre-loved’ cars means that as the years go on and mileage increases, more vehicle maintenance can sometimes be required. To minimise this, we carefully source well-looked after, low-mileage vehicles from main agents. We also complete a full pre-delivery inspection on every vehicle before it is sent out. This policy generally works well, as the majority of our customers are happy with their vehicles. We have many customers that return time and time again. We are genuinely very sorry to hear that, on this occasion, your vehicle has turned out to need more maintenance than most. This is unusual as our stock is usually very reliable. We pride ourselves on our customer service, so please feel free to call us anytime for advice – we are happy to help. We are also happy to put you in contact with our trusted network of local garages who offer a fantastic service at competitive rates. Best wishes, Alexander (Director)
I purchased a vehicle on finance and the car was faulty (reg LE57EOH). Alexander first tried to understate the faults and deny that the faults were covered under their warranty, regardless that the engine would cut-out unexpectedly (1 of many problems). I had to get the car inspected by a separate garage before they accepted that there were faults present. they attempted to 'repair' the car at my expense (considering this was still within 3 months of purchasing the car and I later learnt that under the Consumer Act costs should have been met by the dealership, silly me). Nevertheless, they had this attempt at repairing the car at my cost which took 3 weeks to 'repair'. The car run smoothly for about a day thereafter until the engine again cut-out unexpectedly whilst in first gear. I immediately contacted Alexander who advised "don't worry, its only a sticky solenoid, give the engine a good rev and this will clear the sticky solenoid" - clearly understating the faults again. Alexander refused to accept that there were still faults so I had to again get the car inspected by a third party. Funny enough the exact same error code was present. Luckily I managed to get a rejection through the car finance company as I had two previous inspection reports by other garages (before/after their repairs). If you purchase a car from this garage, my only advice would be to get a full inspection done ASAP so you can get a refund with ease. I guess I was just unlucky considering the garage have good reviews from others.
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Alexander from Alexander Daniel & Co Ltd in response to Not good
Dear Christopher, We are sorry to hear that you weren’t happy with the service you received from us. After trying to fix the car for you, at your request, we have given you a full rebate with no quibble. We have acted within the terms of our warranty and the Consumer Rights Act 2015. We carefully source low-mileage vehicles from main dealers and also complete a full pre-delivery inspection on every vehicle before it is sent out. The nature of working with used cars means that very occasionally vehicles can develop a fault further down the line. This happens infrequently, but when it does, we do everything we can to help our customers get the problem fixed. The fault you experienced was intermittent, which made it difficult to diagnose. Our mechanics carried out remedial work on your vehicle, then tested it. They didn’t see any error codes, so returned the vehicle back to you honestly believing it was fixed. The problem then reoccurred again while you were driving it a short while later. This was just as frustrating for us as it was for you. To try to get to the bottom of the problem, so with your permission, I personally drove the car for several days. It drove like a dream which didn’t help matters! We did everything we could to track down the fault. We really wanted get it fixed so you could start enjoying your new car. We always honour the terms of our warranty and Consumer Rights Act. For this reason were happy to give you a full refund. We did this promptly and without quibble as soon you requested it. We apologise for the inconvenience this matter has caused. We pride ourselves on fantastic customer service and are sorry you feel we didn’t hit the mark on this occasion. Best wishes, Alexander (Director)
I've recently purchased my Ford S-Max from Alexander Daniel and am very pleased with both the vehicle and the service from the company. The S-Max is a great car and I love driving it! Dealing with the staff was a pleasant and reassuring experience. I felt I could trust their opinions and there were no pressure sales tactics which I can't stand. Would recommend them to my friends and family.
Reviewer has confirmed their email address
Alexander from Alexander Daniel & Co Ltd in response to Helpful staff, great service
It is fantastic to read such a great review. Thank you for taking the time to post. We understand that car buying can be a daunting process and so do everything we can to make sure this is as easy (and enjoyable) as possible for our clients. We treat our clients in the same way we would expect to be treated ourselves, so it's good to hear that you would recommend us to your friends and family. We are also very particular about the quality of vehicles we sell, so don't need to employ any high pressure sales tactics as our vehicles speak for themselves. If you have any queries about your car in the future, even after your warranty has expired, feel free to give us a call as we are always happy to help. We hope you continue to enjoy driving your car. Best wishes, Alexander (Director)
People beware Alexander Daniel & Co is not to be trusted. I recently agreed to buy a vehicle from them for the sum of £38,000 no small amount of money. I paid a £2000 deposit and was about to transfer another £32,000 when I discovered the vehicle had a lot of outstanding finance on it. When questioned about it they said the finance would only be paid after I placed my deposit. I only had their word for that and there was certainly no mention of this when I was selling the car. I asked them to clear the finance and I would finish buying the car they refuse to do this. If you don't believe me the vehicle registration is MD64JEO. Thoroughly disgusting and disreputable treatment. We all work hard for our money. STAY away from this dealer
Alexander from Alexander Daniel & Co Ltd in response to Nick
Dear Mr Vine, We are very sorry to hear that you weren’t happy with the service you received from Alexander Daniel. We are an honest company and are keen to clear up any misunderstanding. As a company we hold a consumer credit license which allows us to arrange and settle finance through any finance house. We are strictly governed by FCA legislation and cannot sell a car with outstanding finance. In addition, no finance company would lend money on a vehicle that already had finance outstanding. We also offered to provide you with a letter from the finance company to prove your vehicle was finance free before you paid the outstanding amount. We have been completely honest and transparent about this. We regret you felt have had to leave negative feedback online and I sincerely apologise if you felt you were mislead in any way. This was a result of poor communication within our company, rather than a desire to mislead you in any way. We have addressed this as a learning point for our business so this situation never arises again for any future customers. We know you really wanted the vehicle and we were keen make this happen for you, so it is a pity we weren't able to come to an agreement as it was a great car. We pride ourselves on fantastic customer service and are sorry you feel we didn't hit the mark on this occasion. If you would like to discuss this in more detail you are more than welcome to call me on 01625 522211. I hope you have a happy Christmas and wish you all the best with raising finance and your search for a new car. Best wishes, Alexander (Director)
An award-winning, family-run firm for over forty years, Alexander Daniel of Wilmslow in Cheshire are a well-respected local business offering the finest quality cars at competitive prices. They specialise in low mileage, sports and prestige vehicles and have a friendly, individual approach to customer care
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 38 | |
| Very Good | 5 | |
| Average | 2 | |
| Poor | 2 | |
| Terrible | 4 |
Alexander Daniel & Co Ltd
Northern House, 3 Kennerleys Lane
Wilmslow
Cheshire East
SK9 5EQ
01625 522211 / 07747 744747 (Evening)
http://alexander-daniel.co.uk
| Mon | 09:00 - 17:00 |
| Tue | 09:00 - 17:00 |
| Wed | 09:00 - 17:00 |
| Thu | 09:00 - 17:00 |
| Fri | 09:00 - 17:00 |
| Sat | 09:00 - 16:00 |
| Sun | CLOSED |
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