Allen Ford Bath had our truck since 8th May to 6th December with 5 gaps totally a maximum 4/5 weeks. We trusted Allen Ford Bath but more fool us. We trusted their diagnosis that our truck needed a new gear box, apparently refused goodwill because it was out of warranty. Paid £6100. Less than a week later truck was acting the same. It had five health checks with Allen Ford. We also had a Service Engine Warning come up on our app on 2nd August. It was included in one of the issues yet again we had. It went in in the 8th August. They had it another 3/4 weeks. Same issues continued. Terrible whining noises too. We were told Allen Ford bath couldn’t have it until the 7th October. Another 6 week wait. Trucks engine went bang 2 days before it was due in. Truck was recovered to them, they had it until the 6th December when I got it collected and delivered to Ford Trowbridge. Allen Ford bath suspected timing belt gone. We didn’t believe them and did not authorise any more work to be done encases we were already at £1100 and they had had it all that time with no proper diagnosis. Truck needs a new engine, intercooler and turbo. Timing belt is deteriorating too. Estimated at £14,173. we have been refused goodwill on the basis that the truck was over due its 2nd service total 4000 miles over. Because Allen Ford bath made us wait 6/8 weeks to be booked in. we are totally *****. Truck is leased and was due back on the 1st November. Had to extend for another 6 months. has anyone had any of these issues and managed to get goodwill? We are paying nearly £500 a month for the truck, and we haven’t had barely had it since May. apparently it didn’t even need a new gear box. Our complaint is now with ALD to look into. Absolute nightmare. .

My transit custom was recovered to allen ford Bath with a suspected Timing belt failure, after two weeks ans making numerous call was told that there was no compressions. They assured me that the belt was OK and that they needed to do further diagnosis, by this time a case was open with Ford as the van was only just outside of the 3 year warranty. After a further two to three weeks they said that they tried to start it ans low and behold it had healed itself. I asked repeatedly if the belt had failed and was told no and they didn't know why it suddenly started, and returned the van to me. As I need a reliable vehicle and going from what I was informed I had lost confidence in the van and they offered to exchange for a car, and due to the circumstances I was left with no option. However when Ford customer service contacted me with a update I was told that infact the belt had failed and a major repair had been carried out. Now if I had not been lied to and fraudulently in essence conned into exchanging the van I would not be in a position that I have lost in excess of £6 to £7k. I am currently waiting on a reply from head office as to what they propose to do to rectify this issue but I can see a court case happening. Do not use this dealer you cannot believe a word that they say.

I live in Essex and have contacted Allen Ford at Brentwood, Rayleigh and Dunton, and explained to each that i was looking for a Kuga Titaniam, despite visiting all of them, I never got a call from any of these branches. I was continually checking the website and found what I wanted at the Bath dealership, Tim Reay explained that it had been sold but would find me what I was looking for which he did. He was extremely professional in keeping me updated with his progress, and i eventually collected the car from the Bath showroom. Grant whittaker met me on the day and arrranged for one of his staff to accompany me on the test drive as i had no knowlwdge of the area. Like Tim & Grant, the young guy who accompanied me on the test drive were all the perfect ambassadores for Allen Ford. So, if you are thinking of buying a used Ford car from Allen Ford go direct to the Bath dealership.

I saw the other review of this dealership and was shocked - certainly doesn't compare to my Experience! Tim was so helpful and considerate - I confess I wasn't the easiest customer as I didn't really know what I wanted, but he took me around, showed me a couple of different models and when I realised I really liked the Fiesta, he helped me with all the different models and so on. They didn't have a car on site that I liked the colour of, which I thought was such a shame, but he said it wasn't a problem - what colour did I want and presto he found me one in the most gorgeous blue colour with all the features I wanted. It was a little bit more than I wanted to pay, but they gave me a bit more for my part exchange than I expected so it was affordable. I was a bit nervous as I'd never bought a car I hadn't seen, but it was absolutely immaculate! I am so happy with it.