I've always put off buying a car due to not wanting to test drive one with someone in the back. I went to this dealership to test drive the Ford Focus and I couldn't have been put more at ease. Rob was a really down to earth guy who didn't put any pressure on me to buy this car, it sold itself, beautiful drive! I was due to pick it up on the Saturday and so I insured it from that date. I then received a phone call to say Rob wouldn't be in so could I collect it the night before. I tried to change the insurance, but it would've cost me more, so Rob insured it for me for 3 days! Brilliant! I couldn't rate him highly enough!!

thank u so much to rob and the team very professionally done and thanks to all the staff there well impressed with my new car collected today a five star review to the whole company and staff excellent from start to finish

Amy showed the highest levels of efficiency and professionalism in assisting us with our car purchase. She was friendly and helpful from start to finish and we are so very happy with our new car!

Recently purchased a car from Allen Ford Northampton. Having paid £99 to reserve the car and given a load of patter i waited to hear when the car would be available to view at my local Allen Ford branch. Two weeks went by and I made a chase up call only to be told I’d have to buy the car first. Then the offer of click & collect was withdrawn; the car would have to be delivered to me - at my expense. Delivery took a month! The promised transporter bringing my car turned out to be just a driver delivering a very dirty car. The promised 5-day courtesy insurance had not been arranged. On only my 2nd short journey the car developed a dangerous fault. Waiting 5 hours for breakdown service - promised to be provided by the AA - a tow truck arrived. No diagnostic tests just pulled home after recovery to the local Allen Ford garage was refused. I was told by Northampton it had to be repaired by the branch I bought it from. I decided to return the car - well within the 14 day guarantee - only for the collection to finally take place on the 3rd date I was given having wasted two days waiting in. No regret & no interest from Allen Ford Northampton. When I pointed out I had been mislead, misinformed and lied to I was gaslighted and told I had misunderstood…. Almost everything I had been told was contradicted by their own website but when challenged I was told the website was out of date and was being updated!

Avoid this dealership at all costs. After deciding to buy a 3 year old Fiesta ST line from here, I have come to regret my decision. When the vehicle was finally delivered, it was dirty inside and did not have any owners manual or service record. 3 weeks later after calling and emailing, these have not arrived in the post as promised. They don’t reply to emails or calls most of the time. My last email asked for their Managing Directors details and again nothing. If you have endless time and enjoy being fobbed off then maybe this would be acceptable to you. All the joy from owning my car has been eroded by their appalling lack of service.