I picked up a new KIA this am only to discover that my insurers could not continue cover as the car did not exist. Charlie Richmond spent time assisting me with finding a company to cover me and register the new vehicle on the DVLA system.. His kindness and patience in helping me was invaluable. He also explained the car features, loaded the mobile details and differences from my old KIA. .He is very knowledgeable of the vehicle, all questions were answered easily. . Charlie should be commended for his perseverance and kindness in what was a frustrating situation, He ensured all was completed to allow me to leave the saleroom insured.

If you have a service plan with KIA Allington make sure before you take your car for a service that your plan will cover the bill. The last service I had cost me roughly £400 that I was not expecting. I had paid into my service plan for the last 10 months and expected the service to be already paid. I was not told that there would be a charge so was really unhappy to be told i had to pay for the service. When I challenged why I hadn’t been told there would be a charge I was told that I had been informed when I brought the car in! As I knew this was not the case I asked for the CCTV footage of the conversation but guess what, it had already been deleted….SHOCK! I believe I am not the only person to have been tricked into believing a service has already been paid for it would be interesting to hear from others that have been had by Allington Kia. I really liked my KIA but I would not probably not buy KIA again because of this experience. Allington damaging the brand should be taken seriously by KIA but they were not interested in getting involved in this dispute. So, remember when you deal with Allington KIA you are not being protected by KIA in disputes with the dealer, its between you and Allington.

In September of 2022 , I took the opportunity to finance a car on the gov UK notability scheme. I wish now I had never done this using this dealership, I have been terribly updated on the arrival date of my new car and have been trying to find out the date of its delivery to the dealership which was initially March of 2023. My car did arrive on this said Month, but because I missed the telephone call of which I have no call record of , allingtons proceeded to give my car to another customer, I have been left feeling so low and feel worthless and very saddened by this treatment. I worked for 33years in heavy industry which has took its toll on my body and mind. I urge anyone using this dealership to please be careful as I'd hate the thought of another customer going through this , just because of someone not being able to be bothered to make a second phone call to their customers, also I was not the primary number to call , my family who are also my carers, were the primary number of contact as my memory is failing . Please be careful anyone using this dealership.

Horrendous service. Lied to and would never go back. Even when complained to Owner who said would look into complaint he still has not replied 2 weeks later.