This company are a complete and utter disgrace. If I could give them 0 stars then I would do so. I had a car lease with them for over 2 years, not a single payment was missed or late during this time. A week after the contract came to an end, they sent me a final invoice for excess mileage (this part I knew about) and unspecified damage to the car which hadn't been mentioned during the collection of the vehicle. I queried the damage element since there was no basis to it, and was ignored several times. I then began receiving chaser emails, each time I replied to question what the damage bill was for and every time I was ignored. At one point around 6 months later I was sent a random report that listed damage that wasn't evident on the car when I had handed it back. I offered to pay for the excess mileage only, and again had no response. In January this year I found out that they had entered 11 missed payments onto my credit file. I contacted them again as I believed this to be a mistake and they had obviously not entered onto their system that the contract had come to an end. They took 10 weeks to get back to me to say that they would not remove them, even though no payments were due during this time since the contract had ended and the final amount had been disputed several times. They are a complete and utter disgrace, they don't appear to place any emphasis on following applicable regulations and even go as far as to act outside of the law. I am absolutely incensed that they have done this, and am currently in the process of taking legal action to remove the damaging impact this has had, as well as claiming damages from Alphabet. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!

Avoid !

DONT EVER GET A CAR FROM THEM. THEY ARE LIARS AND MAKE THINGS UP. THEY WILL MAKE UP INVOICES AND EXPECT YOU TO PAY THEM. THERE CUSTOMER SERVICE IS SHOCKING GIORGIE SMITH AT FARNBOROUGH EVEN WORSE. CANT BOTHER TO LISTEN TO YOU AND BLATANTLY LIE. IF YOU WANT TO BE RIPPED OFF THEN GO WITH THIS COMPANY.THERE COMPANY VALUES ARE JUST TO RIP CUSTOMERS OFF ,LIE TO THEM.

Supplied me a faulty car that could’ve killed me and my family…My 9 yr old daughter was in the car and it has affected her so much, I refused to drive the car ever again .. Alphabet were nothing short of a disgrace in helping me .. Completely ignored me for 2 weeks . I was pushed from person to person .. they ignored my phone calls, emails .. and only started to listen after I complained . They agreed to cancel lease for free , then I start getting invoices demanding money .. constantly had to call to sort out problems . Company is a shambles. I had to arrange collection of car after they failed to collect it at arranged time . Agreed I would be getting partial refund .. Now they say I owe them money .. Now I’m hearing as a good will gesture ..they will wave fees .. Car was in garage for 2 weeks and Alphabet want to charge me for this .. !!! This company is a disgrace !!

They are happy to supply you with a faulty vehicle and expect you to get it repaired at your own expense with the dealership. While you have a faulty vehicle they are happy to steal your money (yes that is the right word given that you are forced to pay for something you cannot use). Awful company with no morals.

I bought a car from here in August. I am really happy with it and I ave had no issues at all. The dealers have been helpful and friendly and I would recommend this company to my family and friends.