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6 reviews from our car dealer reviews community
Leave a review for Alphabet (Leasing)
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6 reviews from our car dealer reviews community

Leave a review for Alphabet (Leasing)
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"Absolute disgrace! AVOID AT ALL COSTS!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This company are a complete and utter disgrace. If I could give them 0 stars then I would do so. I had a car lease with them for over 2 years, not a single payment was missed or late during this time. A week after the contract came to an end, they sent me a final invoice for excess mileage (this part I knew about) and unspecified damage to the car which hadn't been mentioned during the collection of the vehicle. I queried the damage element since there was no basis to it, and was ignored several times. I then began receiving chaser emails, each time I replied to question what the damage bill was for and every time I was ignored. At one point around 6 months later I was sent a random report that listed damage that wasn't evident on the car when I had handed it back. I offered to pay for the excess mileage only, and again had no response. In January this year I found out that they had entered 11 missed payments onto my credit file. I contacted them again as I believed this to be a mistake and they had obviously not entered onto their system that the contract had come to an end. They took 10 weeks to get back to me to say that they would not remove them, even though no payments were due during this time since the contract had ended and the final amount had been disputed several times. They are a complete and utter disgrace, they don't appear to place any emphasis on following applicable regulations and even go as far as to act outside of the law. I am absolutely incensed that they have done this, and am currently in the process of taking legal action to remove the damaging impact this has had, as well as claiming damages from Alphabet. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!

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"Alphabet Car leasing "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid !

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"WORST COMPANY EVER"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DONT EVER GET A CAR FROM THEM. THEY ARE LIARS AND MAKE THINGS UP. THEY WILL MAKE UP INVOICES AND EXPECT YOU TO PAY THEM. THERE CUSTOMER SERVICE IS SHOCKING GIORGIE SMITH AT FARNBOROUGH EVEN WORSE. CANT BOTHER TO LISTEN TO YOU AND BLATANTLY LIE. IF YOU WANT TO BE RIPPED OFF THEN GO WITH THIS COMPANY.THERE COMPANY VALUES ARE JUST TO RIP CUSTOMERS OFF ,LIE TO THEM.

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"Shocking company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Supplied me a faulty car that could’ve killed me and my family…My 9 yr old daughter was in the car and it has affected her so much, I refused to drive the car ever again .. Alphabet were nothing short of a disgrace in helping me .. Completely ignored me for 2 weeks . I was pushed from person to person .. they ignored my phone calls, emails .. and only started to listen after I complained . They agreed to cancel lease for free , then I start getting invoices demanding money .. constantly had to call to sort out problems . Company is a shambles. I had to arrange collection of car after they failed to collect it at arranged time . Agreed I would be getting partial refund .. Now they say I owe them money .. Now I’m hearing as a good will gesture ..they will wave fees .. Car was in garage for 2 weeks and Alphabet want to charge me for this .. !!! This company is a disgrace !!

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"When things go wrong they dont care"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They are happy to supply you with a faulty vehicle and expect you to get it repaired at your own expense with the dealership. While you have a faulty vehicle they are happy to steal your money (yes that is the right word given that you are forced to pay for something you cannot use). Awful company with no morals.

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"Great service"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here in August. I am really happy with it and I ave had no issues at all. The dealers have been helpful and friendly and I would recommend this company to my family and friends.

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Dealership Information

Alphabet (Leasing) is an Independent dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews1.7 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
2
Terrible
3

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  • Contact Information

    Address

    Alphabet (Leasing)
    Bartley Wood Business Park Bartley Way
    Hook
    Hampshire
    RG27 9XA

    Opening times

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    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Alphabet (Leasing)

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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