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The seller was dishonest and not very nice. After a 2-hour journey, I discovered that the black BMW 330I Touring(which is overpriced) he is currently selling is damaged on all sides and has been badly repainted. 3 out of 4 wheels are also painted at a very poor standard. When I start showing him those problems, he just told me its not a new car but on the phone and advert he claims the car is mint condition with only one careful owner and he became are very rude to me like I wasted his time and didn't buy the car. He also offered the lowest price for my car for a part exchange when webuyanycar and two others companies offered me 1k more. I will not recommend this seller to anyone.
Reviewer has confirmed their email address
Rob Alwoodley Motors from Alwoodley Motors Ltd in response to dishonest seller
Thank you for your review. Customer feedback is very important to us and I am sorry to hear you were disappointed. We pride ourselves on providing the highest levels of customer service and I apologise if you feel we let you down this time. I'm confused as to why you would travel 2 hours to see a car which you state is overpriced. Also we offered you a part exchange price prior to you travelling so if you weren't happy with the price offered then seems strange to still come. The car in question is certainly not damaged on all sides and has never been. With regards to the wheels it would be normal practice to refurb wheels if there are any imperfections. We have extremely high standards as shown by 400+ 5* reviews throughout various platforms however I apologise if we haven't met your expectations this time and good luck in you search! Since this review the car has been sold to a very happy owner who was over the moon with the spec and condition of the car!
Rob Alwoodley Motors from Alwoodley Motors Ltd in response to dishonest seller
Thank you for your review. Customer feedback is very important to us and I am sorry to hear you were disappointed. We pride ourselves on providing the highest levels of customer service and I apologise if you feel we let you down this time. I'm confused as to why you would travel 2 hours to see a car which you state is overpriced. Also we offered you a part exchange price prior to you travelling so if you weren't happy with the price offered then seems strange to still come. The car in question is certainly not damaged on all sides and has never been. With regards to the wheels it would be normal practice to refurb wheels if there are any imperfections. We have extremely high standards as shown by 400+ 5* reviews throughout various platforms however I apologise if we haven't met your expectations this time and good luck in you search! Since this review the car has been sold to a very happy owner who was over the moon with the spec and condition of the car!
I was supposed to buy a car from this company by Rob, but unfortunately I had to pull out the offer due to my circumstances but the way he dealt with me was very professional and understanding I was so surprised to find such genuine salesperson that’s honest and went out of his way to help with my matter. I look forward to purchasing my next car from him. Top customer service, and right Attitude spoke to me very well and always kept me updated through out. Highly recommend Alwoodley Motors, they really care about their customers. True sellers I would give 6 stars if I could.
After searching for months, I found a car that fit my specification, mileage, year and colour requirements at Alwoodley Motors. The showroom was easy to find, extremely clean, well set out and every car was absolutely gleaming. After a very brief hello, we were left alone (much preferred, I hate the pushy hovering type of salesman). The car was prepped to perfection and shot way higher above our expectations. Needless to say, we bought it and are confident we wouldn't have found anything like this, it was easily worth more than the asking price. We didn't purchase extra warranty, we just had the standard in house 3 month warranty but after a month unfortunately a mechanical issue occurred which was unforeseeable. A quick call to Alwoodley motors and within 3 days, it was fixed and perfect again! No arguments, no stress, just true promises of looking after their customers. Car sales garages are a minefield but do not think twice, I'd buy from them again in a heartbeat. Thank you again!
Alwoodley Motors were very good to deal with highly delighted with my purchase was as described I wood certainly recommend alwoodly motors.
Reviewer has confirmed their email address
Can't fault the staff at Alwoodley Motors from start to finish. Car was better than advertised. Took car for independent inspection 4 days after buying just for my own peace of mind. No faults found and I'm very happy with my purchase. Thank you so much and highly recommend you.
Reviewer has confirmed their email address
Bought the car from Alwoodley Motors and the process was quick and easy the staff where friendly and helpful. Bought with the 3 months warranty. Within 2 days the tyre had gone flat, it was a tyre that was damaged and had been fixed workout replacing which ended up needing replacing Anyway as it kept going flat. The following day engine malfunction light kept coming on, phoned alwoodly, they where helpful. I had to drive to there recommended garage you have to use for your warranty at the other side of Leeds. Has an electrical test done, I had to then rebook the car in for another day to go get the work done. They said the filter needed clearing. It was blocked. Took the car and sat for 2 hours while the work was done. At this point I was 39 weeks pregnant. Came away and the light engine malfunction came back on. Phoned again and they said the car needed a pipe as it has stopped working. Aldwoodly covered this, this would of cost £300-£400 i think the part was £240. As I hd just given birth at this point and already drove to this garage twice and had nothing but trouble with the car. they came and collected the car and took it for me, 3 days later I got it back. 6 weeks later a leak from the front engine mount. Took it to my uncles garage he inspected and spoke to ford who agreed this was a component failure phoned aldwoodly who refused to help with this. Even at my uncles garage this cost me £200 6 weeks after purchasing the car. So 3 trips to the garage over 11 miles away fuel funded by me. A faulty tyre. 3 days without a car. 2 days spent sat in a garage sorting it out. Then £200 to pay out all within 6 weeks. Safe to say I wouldn’t buy s car from here again. Yes they have sorted the other issues but not without inconvenience to myself. Then lastly the bar costing so much within 6 weeks. Then them refusing to help saying it’s wear and tear even though in 6 weeks the furthest iv drove is to their recommended garage to have the problems fixed they sold the car to me with. So the wear and tear they claim certsinly wasn’t done by me.
Reviewer has confirmed their email address
Buying a car can be hard at times, specially with all the usuall sales patter from the dealers. Which is why I can’t thank Rob enough, who made the sale so easy, Rob is so down to earth and made me feel really comfortable, with such a warm welcome. I love my new car, I would certainly Do business with alwoodley motors again. Thanks again Rob x
Great car, better than expected, Thankyou Alwoodley Motors
I recently bought a BMW 5 Series from the guys at Alwoodley Motors and they were fantastic. For a change when buying the car I felt like a valued customer rather than a walking pound sign. Too many times with car sales now do you feel like the rapport building and interest is all scripted but this is not the case here. I was given as much time as I needed to view the car, the guys were able to answer all my questions. They checked what type of usage I would be getting from the vehicle to make sure that it genuinely suited my needs. They offered alternatives that could have been more suitable and encouraged me to check these too. The cars they have are all great quality and priced at the right level. I do lots of research when buying as I like to find the best price as I can't do with all of the pantomime of haggling over price. All of their cars are competitively priced so I knew the price I paid was a fair one. I also always wait a month or so before reviewing cars as I like to make sure everything is good with the car and I am delighted to say it runs like a dream. Great customer service and genuine people, good quality car at best price I could find. Can't recommend enough.
Reviewer has confirmed their email address
Thanks for the lovely car my daughter purchased today (Seat Leon), everyone at Alwoodley Motors was excellent, even dealing with her car tax. I will recommend your services, brilliant job. One happy daughter today.
Alwoodley Motors Ltd is an Independent dealership that is based in Leeds. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Alwoodley Motors Ltd
Cross Green Close
Leeds
West Yorkshire
LS9 0RY
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