Bought car from these crooks which went into fault mode on way home, contacted them right away and many times after but they never returned calls. I booked it into local garage and there are a whole list of issues that urgently needed fixed and when I spoke to them about it they asked me to get quotes etc just delaying things The address provided was false and therefore letters I sent and small claims court letter cannot be delivered. Still looking at ways to get some money back from them - any ideas welcome, except the guy who keeps peddling the 'my mate is a solicitor and will only charge £xxx'.

plain and simple awful after sales, wouldnt buy bacon and eggs off them never mind there cars. Ambassador Automobiles changed name to platinum motors.

Ambassador Autos are absolutely rubbish. I bought the car of them after take it to garage they find out the care been damage and to be repair I have to pay £5000 because they need to take the engine out . They have been reported to trading standard and my solicitors will open a case against them.

Please do not trust this dealer. If you look closely at their website all cars are photoshopped to look like they are at the dealer's garage.. I purchased a 3series BMW 09reg for 3600 on 31st May. It was delivered by a guy claiming to be called 2 different names, Red flags. Warning lights were coming up alternatively, I asked and he said there was no issue at all. I am not at all knowledgeable about cars you see....The car does not start straight away and they showed me some manoeuvres to start it, said it was a verified security measure that was installed so the car does not get easily stolen since apparently BMWs get stolen very often. Up to that point I had not driven the vehicle as he claimed to be in a hurry and had to go to an address in IG8 to collect another car. In the evening I spoke to him about the faults and he still reassured me that the car was fully and thoroughly serviced and there were no faults at all. In the morning of 1st June 2018 I decided to call my garage for inspection. It turned out there were 15 faults, of which 3 are major faults which needed to be repaired immediately for a minimum £400. their supposed verified security for the car not to be stolen is in fact a gearbox issue confirmed by the garage. I sent them a diagnostic of that specific issue and they offered to only pay half of the work. As my garage was extremely busy they offered me to collect the car for a deeper inspection of the warning lights as the repair offered only related to the gearbox and all the lights Ambassador said were fine would also need to be inspected and the car should not be driven as is according to the drver's manual and my mechanic. My garage however said that the engine is bust and would need replacing. These guys have then become rude and were talking to me as if I was stupid (which I feel to be honest). I now sent them a letter and email requesting full refund under The Consumer Rights Act 2015 which requires dealers to supply goods of satisfactory quality. However, the vehicle is clearly unroadworthy therefore in breach of contract. I contacted trading Standards, and will go to small claims court if they do not reimburse me promptly. I am contacting all organisations I can find online that can help so that these guys do not get away with it

I recently did a 120 mile journey to view a 318d m sport which the seller described as in immaculate condition throughout.I got there to view a pile of s**t with leaking injectors,all the warning lights lightning up the dashboard like a Christmas tree.Avoid this trader as he sells unroadworthy and cars with major faults that’ll cost more than the cars original value to sort out.

So found this a real pleasant experience. Ambassador Automobiles were a pleasure to work with car is lovely very pleased , they excepted 3rd part finance also and were trusted by first response finance so all good will be going back.

I had been looking for a Range Rover for a while now and was just not finding the perfect one for me, however I came across Ambassdor Automobiles website and they had about 15-20 range rovers available. I decided to pop over one weekend and I was not disappointed! I wanted to drive them all away if I could. However after a lengthy discussion with one of the sales guy there and a test drive I knew exactly which one I wanted. They helped me with the MOT, pre service and even my insurance! Top salesman in there, made my purchase smooth as possible. My son has his driving test next month (fingers crossed all goes well), we will definitely be visiting ambassador again for his first car, (did see a couple of nice corsas there). Definitely worth a visit.

Sold a car by Ambassador Automobiles that was not fit for purpose. Within a month of driving it was undrivable. Contacted previous owner who confirmed a few issues were present when he sold it. Obviously not rectified. Bought car back but for 4k less. So lost out on a considerable amount of money. Trying to rectify the issue was anything but smooth. Trading standards, consumer rights and AA were all involved. Was told if I take it to court Ambassador's legal team would 150% win! I wouldn't touch this company with a barge pole ! Or trust any of their salesmen. What an absolute fiasco. Even at the very end they tried to rip me off and not pay me the agreed amount. Coming up with ludadris excuses. I'd stay well clear of this garage !!

Arranged to view a car and left a deposit to hold, which we were told £500 and would only get back £200 if we didn't buy. Get there at arranged time, no car. Was told be there in 15 mins as was in secure lock up. Hour later another guy appears, gives me the same bullshit and says it would be another hour and half. I gave him 2 hours. We got there exactly 2 hours later as he's just arriving with it, where he put it straight through the car wash. Car was described as unmarked, not even a scratch. There was a dent in ns door, various chips and scratches, front spoiler had large cracks, holes where parking sensors were missing, all 4 wheels heavily kerbed. Car meant to be fully valeted, but seats and carpets were dirty, used sugar packets in console and obvious signs the car had been used by them like the rear seat belt undone while other ones still attached from the mot. Very short test drive offered. Warning lights on for tyre pressures, parking sensors and service overdue. Strong asbestos type smell which I put down to being thrashed before we saw it, but I'll come back to that. Oil dirty and half full, lots if signs of neglected servicing. Daughter really wanted it so full price paid. Wanted cash payment, no receipt given. No mot handed over either. After a brief shopping trip when we found out the n/s door doesnt lock or unlock from the remote, we set off back to Somerset to find the o/s front and rear lights not working. I had a spare rear bulb so sorted that but headlight is hid, over £100 for a bulb. Stopped at services roughly an hour later and n/s front brake stinking and red hot, so siezed caliper. Doesn't look like MOT is worth the paper it's wrote on. Was told he three weeks before warranty paperwork delivered but doubt that will happen. This is my experience of them, your choice if you buy from them. If my daughter hadn't set her heart on this car and I wasn't in a position to put it right, I would have ran a mile.