I bought a Ktm from these guys and after a week the battery gave up, I called and they sent me a new battery out the same day with no problems. I read the reviews on line before buying but I would have no hesitation using them again, the bikes where all well priced, I had next day delivery for £99 and the bike was very clean when it arrived with no faults. Thanks guys
Reviewer has confirmed their email address
Avoid Amber Trade Centre!! It all started off very smooth, bike was delivered as promised but that is where all the service ended. Received bike on Sunday, contacted them Monday with a list of problems. It took several calls and text messages for them to agree to send the parts that were missing or broken. Well they never did turn up and when challenged was told they were sent second class, if they didnt arrive tough there is no tracking number. The cost of shipping the bike back to them and returning it to me is double what it will cost me to repair it so I have swallowed this one. I guess this is exactly what they expect. After paying £5000 for a 18 month bike, it has not been a pleasure dealing with this company.
Reviewer has confirmed their email address
Craig from Amber Trade Centre in response to OnePoorKTM
I have received no contact from this customer since I last asked if the parts have arrived? I cant do anything to help if I dont know they have not arrived.
Within minutes of taking the bike out the clutch went, they wanted nothing to do with it, the customer service wasn't good and I ended up having to fix it myself.
Reviewer has confirmed their email address
Craig from Amber Trade Centre in response to poor service
The bike was test ridden before purchase and the customer was told it's a 10 year old off road bike and no warranty can be given on these types of machines. He failed to mention this one ride was \all day\" out on a enduro track when the clutch gave in. We are happy to help if the bike is sent out faulty but fail to see how it's our fault this happened on a 10 year old off road bike after a full day's riding?"
If I was to buy another bike in the future I would have no hesitation in going back to Amber Trade Centre. They delivered the bike on time as promised, the sale was quick and easy and the bike is an excellent piece of kit.
Reviewer has confirmed their email address
A waste of my time. I didn't do the deal that day, when I phoned back the next day to leave my deposit the dealer went in a huff and hanged the phone up 4 times and then called off the deal all because I couldn't MOT my part exchange in time. I do not recommend Amber Trade Centre.
Craig from Amber Trade Centre in response to amber trade centre
The deal was to take the quad in part exchange with a mot on it so I can see it has no issues and I was told this would be done, and if the quad wasn't mot'd I didnt want it the buyer was told. The buyer failed to keep his end of the deal so it was called off. And the phone was cutting off the 4 times in a row he called as I was in a bad signal area. This then followed a barrage of abuse by text.
I've always bought privately so this was my first time buying from a dealer. The bike is excellent I can't fault it at all and the dealership were all good, I've not got anything bad to say about them at all. Overall very happy with how things went.
Reviewer has confirmed their email address
My impression of Amber Trade Centre is that during my purchase it was a pretty standard procedure really, everything was just nice and easy, just as professional as other dealerships I've dealt with. I have therefore scored this dealership top marks for very question and I recommend them too.
Reviewer has confirmed their email address
Amber Trade Centre is an Independent dealership that is based in Alfreton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Amber Trade Centre
Amber Business Centre Greenhill Lane
Alfreton
Derbyshire
DE55 4BR
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