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4 reviews from our car dealer reviews community
Leave a review for Ancaster Nissan Eltham
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4 reviews from our car dealer reviews community

Leave a review for Ancaster Nissan Eltham
Leave a review
"Service and Mot"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’m in the service plan and still the warranty is live, so after waiting for over 4 hours for a Mot and full service they come out with a bill for over 1400 pounds, I can not write down what I told them what to do with the bill but let’s just say it was not good after a long long discussion I paid them nothing but the stress of it all is unbelievable, then on top of all that when I got the car I walked around and found that they had chipped the paint work and yet another argument it was agreed that it was their fault and 2 weeks later it was done but the didn’t get cleaned so had to get that done before I left, I will not be going back there anytime soon.

Debbie Henderson from Ancaster Nissan Eltham in response to Service and Mot

Thank you for taking the time to give us your feedback about your experience with us. Please contact us at customerservice@ancaster.co.uk or call us on 020 8331 6470 so we can address this situation. Thank you Ancaster Group

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"Poor customer service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Last Thursday I brought my car into eltham for its MOT. At the time I requested to start a new service plan with MOT. A girl who’s name I didn’t write down (apparently begins with V) in the service dept said she could sort it. Took my bank card disappeared. On returning said internet was down (confirmed by Roland service manager) and she had used her personal phone on 4g (she said) to set up the contract. My personal bank card details on her own phone!!!! Is that company policy????? On picking up my car after MOT there was still no paperwork!!! “ we’ve been hacked, probably by the Russians” Anyway 4 days later I have not received any paperwork, rang service dept and they say “we can’t do nothing”….. I corrected the english grammar, “you ARE doing nothing” Apparently the onus is on me to sort this out……,,, Great customer service

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"Money hungry"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting all round experience at Ancaster Nissan eltham

"The worst customer service ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Easter Sunday, now that became an expensive meal. Red engine light, car became undriveable, MOT had expired unbeknownst to me, a problem of juggling life in two countries at the same time. RAC super helpful, took me to the garage and the next day I left it with sales in Nissan Ancaster. I thought great, I can at least sort two issues in one go. Sadly they were moving place, so they call me on Tuesday with the budget and the fix date. Budget over 1000£ for replacing the injector, for glow plugs and apparently they decided to add two belts just for fun(30k miles) so fine, belts are cheap, but labour? Also to do the MOT, as we agreed and shows on the notes. It was like going to the dentist without anaesthetics. They sent a text about my appointment on the 10th, called me to confirm a week before. And I think to myself, well at least it will be fixed and sorted. So I go to London(from Swindon) Friday afternoon to collect the car on the 11th in the morning, feeling relieved. 11th I call to the Garage to know where they are now because they moved. I give the reg number and they tell me the car isn’t ready. They are waiting for parts… Of course the red takes over and I ask: are you f***g kidding? I am in London, you guys called and texted to be there on the 10th. Puts me on hold and apparently the car will be ready on Monday. Parts must have materialised out of the ether or it was amazon Sunday delivery. Nothing I can do except to go back to Swindon loosing precious time and money. Monday comes, and I call because my inner cynic is prospering. They are working on the car, will be ready today, someone will call to confirm. Of course nobody called. Tuesday the 14th about midday I get the call, the car is ready. Hop on a bus again and head to London, another 4 hours fun. I get the car, argue over the date they knock 50£ off. And I drive to Swindon. Something doesn’t feel right, my spider senses tingle, but its late, garage is closed and I call them the next day. Me: Have you done the MOT on my car? Garage: No sir, it doesn’t seem that way, I can see it was requested in the notes but it wasn’t done. Me: So you give me the keys and allowed me to drive my car illegally, and forgot to tell me you actually did not fulfil your contractual obligations as agreed? Both on the dates and service level? Nobody bothered to call me to say the car wasn’t ready, and now I drive it home without it being ready… Garage: We don’t know what happened. Me: you have got to be joking at this stage, this probably the worst example of service I was given. Put me to CS, I need to complain. Garage: Sure, let me pop you on hold… (time passes) … we only got two people today and they are busy taking calls, it is best for you to write to them. Me: I will take this issue via an alternative route PS: after 400miles, another injector issue

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Dealership Information

Ancaster Nissan Eltham is an Franchise dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
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Finance
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4 reviews1.2 out of 5 stars — Rated Terrible
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    Address

    Ancaster Nissan Eltham
    43-45 Eltham High Street
    London
    Greater London
    SE9 1DH

    Get in touch

    020 3772 4153
    https://www.ancaster.co.uk/locations/1201/ancaster-nissan-eltham-temporarily-at-ancaste/

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